SpringHill Suites by Marriott Cincinnati Midtown

I really liked that the toilet and the shower were in two separate rooms. That way while some was showering it didn't stop some else from using the bathroom. The staff was polite and knowledgeable.

The breakfast could have been a little better.

Location

The location was great because it was a short walk to Eden Park and close to downtown Cincinnati.

I booked and canceled the first reservation on February 12 and on the same day I booked another reservation adding one day to the original booking. Three months later during my stay the hotel charged my credit card creating pending charges for $1,454 and $265.62 and on another incident my credit card company declined a $563 charge. They could explain these charges adequately. For example, the manager claimed the $1,454 pending charge was because of a cancelled reservation- we cancelled a reservation through booking.com 3 months prior and should not have been the reason for these pending charges. Finally, when I got home from my vacation I noticed a $445.52 payment to the hotel from my cc. I went to the hotel front desk multiple times to get things resolved - I can’t believe the employees are that inept so it may be a system issue and possibly more people are having the same experience. Going to complain to corporate to get this resolved. I already paid Booking.com in full $1,599 for my stay and the only other charges are $90 for parking.