Holiday Inn Express Hotel & Suites Newport South by IHG

Beds were comfy and room was clean.

Only thing that could be improved upon was the friendliness of the front desk staff. The lady at initial check in was great, but after that, we weren't greeted upon return after being out for most of the evening (shift change) and upon check out, we weren't thanked for our business nor invited to return in the future. It doesn't necessarily bother me per se, but it's just a little critique for customer service improvement. The rest of the experience did not disappoint. 9.5 of 10 stars.

Was clean

Breakfast was poor, not enough food and was very cold

The Bedding and Pillows were New and very comfortable and clean

Everything was great!

Nothing

We stopped in on our way to NC. Hotel was nice and cleaner than I expected. Pool was ice cold and I think the heater was broken. I let the guy at the front desk know and he said he would have maintenance check it out. We drove 6-1/2 hrs to get there and my kids were really disappointed how cold the pool was. At least the beds were comfy. Breakfast and coffee were solid for hotel food.

The peep hole and paper towels stuffed in it so no could look in?