SpringHill Suites by Marriott El Paso

Breakfast, laundry area, smallstore in lobby for snacks and incidentals, close to movie theater and Walmart, lots of food options nearby.

This hotel is a solid choice for travelers on the go. Its location near local businesses, restaurants, and easy access to I-10 made my stay in El Paso seamless. The room was clean, well-stocked, and had everything I needed. Breakfast was perfectly acceptable for a hotel in this price range. No issues during my stay. Just a smooth, hassle free experience.

Our stay was terrible. Once we arrived to our room, we needed to prepare for an engagement, however, the shower door was not working. We had to wait for maintenance to come fix it, making us late to to our engagement. The next night, we arrived needing to shower and plan for an early appointment the following morning, and again the shower door was not working. Maintenance was not available and we could not shower unless we moved to another room, at 1 o'clock in the morning! The next morning we tried to speak to the manager, Josie, but she was never available, and we were not able to speak with her. The maintenance man mentioned that these particular rooms were in the process of being renovated, so he wasn't surprised that we were having issues. So why would the Marriott rent out substandard rooms?

The rooms were very dirty. The first room, there were splatters of something all over the couch and tons of spots on the couch. I have littles that have to sleep on the couch so I talked to the gentleman at the front desk and he immediately moved me to a new room. The couch was cleaner- still a spot on the couch but I thought it would be okay. My kids saw a medicine cup with pink stuff still in it on the back of the TV, there were peanuts all over the floor by the dresser the TV was on. I walked by one of the beds and heard crinkling so I moved the dust ruffle and found a bag of chips spilled on the floor! I told the same gentleman and showed pictures. He took the pictures of the pictures and said he would talk to the housekeeping manager. My kids and I were exhausted, we opted to stay in the 2nd room as the beds at least looked clean and we were exhausted from driving 12 hours. I used to work for Marriott. I was very surprised at the lack of cleanliness. I was also very surprised the only solution offered was to move me to another dirty room- there was no real resolution to the problem and we stayed in a very unhygienic room! Marriott standards definitely were not upheld here!

Tardanza al realizar el check in Cobran 10 dólares por el estacionamiento

Pool n hot tub was really nice and good temperatures, Rooms were spacious very clean, comfortable and appealing

Good job

Excellent

Friendly staff