Holiday Inn Express Hotel & Suites - Dubuque West by IHG

I require cleanliness, quietness, and safety. This facility was dated, dirty, loose bathroom tiles, sour/urine-smelling bathroom (like a bad nursing home), dirty and loose carpets, and was noisy late late into the night. If asked, "would I send a friend here"? The answer is no. Oh and don't forget the woman at the desk telling a coworker she had covid. Really? Come to work with covid?

Our one night stay was vety nice. Good breakfast as well.

We enjoyed our stay at the hotel, but we can tell it needs renovated. Lots of carpeting problems. The breakfast food was really good and all the people were friendly in the eating area and at the front desk.

The hotel staff were very kind. The hotel room was very clean. However, the hallway leading to the elevator and the front desk needed some attention. This is first impression with guests so you want to make it look great. The breakfast smelled amazing. We weren’t able to enjoy the breakfast because her had somewhere to be. Would def stay again.

Stayed in a king suite. The room itself wasnt bad except for right outside the window the pillar from the building was right there so that was our view. I didntbreally expect a great view though, i mean it was Dubuque, Iowa. Bathtub in my suite had standing water when using shower. Went down to use hot tub while my son swam and hot tub was out of order. Elevator was out of date on their inspections by months. The elevator floor was filthy with food and trash that a vacuum could have solved. The front desk staff clearly did not want to be there. The pancakes at breakfast were not done- the machine was not working properly. Had to ask breakfast staff to fill bacon, eggs, juice machine more then once while several guests were waiting and asking them to bring out more food as well. Pull out couch in my suite was so uncomfortable that my son got no good rest at all after being up all day for a wedding and then at a reception that night. We asked for more towels and staff said we dont have extra. Wow!!! Only good thing i have to say about my stay was location to wedding and reception i was there for. Will not return. I do not recommend! A multimillion dollar company such as Holiday Inn and this is how you run business?! Not a good look Holiday Inn, not a good look.

Other than the location and ease of getting in and out of Dubuque, there is nothing good to say about this property. It’s in desperate need of repairs and updates. Everything is very dated and had a general dirty feel. Carpets in the hallways are coming up, TVs are old and small, chlorine in the pool is on overload burning your eyes, smell of marijuana throughout the hallways. Perhaps the most annoying was the constant need of reprogramming the card keys. Front desk claims it’s bc the cards are too close to cell phones. That may have been true 10 years ago. Come on, this is 2025, update your systems already. Breakfast was okay, nothing special. Do yourself a favor and look elsewhere.

The bathroom had tile floor that was cracked, some of the tiles were loose. The door to the room would lock properly. Had to pull on the door hard to get it to latch otherwise you could push the door open.