InTown Suites Extended Stay Auburn AL - Auburn University

Decent place if you need to stay somewhere a while and don’t want to spend a ton of cash

I have already posted a comment! The rooms are cleaned once a week, in my case, on Wednesday. The last week, the cleaners failed to clean my room, in spite of 4 or 5 requests. On Thursday, I asked the manager to, at least, provide me with clean towels and was told that my room cleaning was not on that day's schedule. I would certainly recommend a stay at In Town Suites Auburn to my most disliked contacts, but to nobody else. Take it off your list as it makes Hotels.com look bad to be associated with such a poorly-managed place.

The front desk staff is friendly and helpful. Unfortunately, the cleaning staff is the worst. Cleaning is a once-a-week luxury ... new towels, bed sheets. Today, Wednesday, June 6, I had requested that my room be cleaned at 11 am. Around 2 pm, the cleaner was cleaning an empty room next to mine, was supposed to come but didn't. By 4 pm, I asked the office to send a cleaner, again at 4:45 pm. I walked and saw the cleaner and asked him to come ... "when I have time" was his reply. By 5:15 he was gone, having told the front desk people that I didn't want my room cleaned. The front desk assured me that someone would come ... 8 pm, nobody has! My advice to all, avoid this place at all costs! Not worth it, in the end!

Despite what they claim, this room was NOT accessible! The toilet reminded me of a child's toilet from an elementary school. The carpet was old and worn, but generally clean. Even though they are advertised as efficiency suites, there was no dished or utensils in the unit, only a couple of coffee mugs. On the positive side, the bed was quite good and the air conditioning system worked properly. This not the worst place I have ever stayed in, by far, but it's also not a great value for the price.

The room appeared as it hasn’t been cleaned prior to me checking in. There were crumbs all over the sink and the bathtub was dirty. The counters in the kitchen appeared to have something spilled on it. There was also dust in different places as if it hasn’t been cleaned in awhile. Throughout the night the other guests were extremely loud

The hotel overbooked. Told me they had no room for us as someone already there decided to extend their stay. Isn't that the point of a reservation? you don't let them extend their stay if the room is already reserved! The young woman at the desk wasnt there when we got there, waited 25 minutes for her to return and then, although apologetic, was rude and did nothing to even try and correct the situation. Says she called me, but i had no messages or calls on my phone.

We reserved a non-smoking room and the room reeked of smoke, like someone had smoked years in the room. The room had a moldy small sample shampoo and there was old soap caked in the bathtub. The other inhabitants of this long-stay hotel were very intimidating and almost hostile. We feared our vehicles would be broken into. There was a car in the parking lot with the most foul language emblazoned across the rear windshield. Most spoke Spanish and no English. We cut our stay short and left after one night. We will avoid In-Town suites from here on out!

Staff was unbelievably friendly and courteous. However, the non-smoking room smelled heavily of smoke and the overall cleanliness was not great.

Location is great! But my reservation was for a king and queen bed and the room only had a king and twin size pullout coach. The carpet smelled and made the atmosphere a tad hard to deal with.

no hot water due to water pump being replaced, cold water was also muddy, room smelled, floor dirty, bathroom nasty. .staff suggested to put us in a room where the remote for TV didn't work..we opt to get refund and leave but was told since they offered us another room..no refund.. needless to say after about 20 min of customer rampage. .we were told it takes 3-4 days for a credit..waiting for credit