InTown Suites Extended Stay Auburn AL - Auburn University

The hotel is a little out of the way. The office staff was great. The staff went way beyond to fix an issue that came up. The room was clean and quiet. I would stay here again.

Room was dirty and not a well maintained unit. Coffee maker and coffee but no cups. Only two towels and washcloths for a family of 4 as I indicated in my reservation.

Our stay was very good. The room was clean, the amenities were good, and the location was good. The only issue we had was the water. For some reason the water had an odd smell. It smelled a little sour. They probably just needed to replace some filters. I will definitely recommend this place to others and we will stay here again. Thank you.

Wanted a room close to the football game we were attending. Was happy to find the room. I understand it’s more of a longer stay hotel, but was very unhappy with the condition of the room. Supposed to be nonsmoking- could smell smoke when the air was turned on, and found a cigarette package wedged at the head of the bed. Walls of the bathroom and outside of tub were dingy; lots of dust on baseboards and cobwebs on ceiling. Box spring cover needed to be replaced -and mattress was not comfortable. Had to pay ahead of time or would have likely looked for another location.

The carpet in the bedrooms needed to be vacuumed (dirty around the bedrooms) I did not know until after I got there that there were no dishes or utensils. Closet hanging racks needed to be dusted. I could not call the front desk from the room phone.

The hotel simply is disappointing. If you are looking for comfort, this is not the place. Highly frustrating.

Multiple surfaces in room and bathroom are in need of repairs

The room seemed dingy & not well appointed. No Kleenex, only 2 cups in the kitchen, sheets are VERY scratchy & the matress pad is lumpy. TV broke the second day. No TV guide to channels & the remote guide didn't work. Carpet dirty. For sure not worth the $200 per night. No way to make coffee or tea.

We needed a room for the Auburn game and the room served its purpose. The beds were comfortable and the room mostly clean, with the exception of the floor. Had to wear flip flops. The main overhead light didn't work and the room had a musty smell, somewhat like smoke although it was a non smoking room. The pillows had a smoke smell also.

Upon arriving the staff was very pleasant and accommodating . Rooms where very clean, and spacious. However the noise level around us was absolutely disgusting! I am an asthmatic and so are my children. This includes my 4 month old. There where people smoking constantly outside of my doorway, and cats everywhere. Constant slamming of doors and beating on the wall made the place sound like a war zone. At times noise was loud enough to make you jump. My infant had a nearly impossible time sleeping. This was also followed with the downstairs occupant lighting up their grill directly in our stairway. If the smoke wasn't enough, the noise , loud music and belligerent drunks finished the job. In the 4 days we stayed , my total hours of sleep by far did not exceed 10. I contacted after hours more times than I can count , and received voicemail repeatedly. In my opinion I believe I deserve a refund.