InTown Suites Extended Stay Auburn AL - Auburn University

The only positive aspect was the nice guy at check in. I've stayed at this property several times, but not since it was bought by a different company. Previously, minimal plates, silverware, and dishwashing detergent, all of which was gone this time. The carpet was dirty, bathroom smelled like a sour dishrag, tub was dirty, dust in the corners. I checked in on a Tuesday for five nights and was told at check in that my cleaning day was Monday. Therefore the room was not cleaned the entire stay. It didn't seem to matter that I mentioned that at check in. Sheets were thin and worn,. Pillows lumpy and worn. After a hard rain, somehow tons of cigaret butts ended up all over the sidewalk on the sidewalk outside my door and even all over the door mat. They were still there when I left three days later. Obviously no care given to the outside, either. Could not wait to leave! I suppose it's true that you get what you pay for. And then you pay for what you get. There is no way I will go back.

Greeted by stale smoke smell and room was on the warm side. A/C quit early evening due to condenser freezing with half inch of ice. Call for service was returned two hours later - by this time we had defrosted it ourselves using heater. It was fairly cool outside so second night was much cooler inside. I did not walk on the carpet barefoot! It's got a kitchen, but only comes with two coffee mugs - period. Ice maker didn't work. No iron. No maid service during stay. Property had several, "longer term", guests - and is best suited for those looking stay a week or more who need kitchen facilities and have pots, pans, plates, utensils, etc. On the positive side: the shower and toilet worked, hot water, Free WiFi, close to campus, clean towels, Free soap and shampoo provided too, and it was cheap.

Staff was very nice and accommodating, but the room was disappointing. The bathroom was dirty, there was no dishware in the kitchen, with the exception of two coffee cups. The TV only showed one channel, and the floors creaked. I would not want to be on the lower floor.

It was dirty and "clean" isn't exactly what I would call it. The bed was hard as a rock. The room smelled like smoke even though no smoking. Mark who clearly works at the very least 12 hour shifts was nice enough and the maintenance man was kind to come over at almost midnight and fix the air that wasn't working. I went to the office to get help and there is a number on the door bc office is closed! What kind of hotel operates this way. When I finally said so what's the deal. It's late they replaced the unit which took 5 mins and that worked. Luckily I had read the night before and knew no one was in the office on sundays to check out with. Given the option I would not stay here again.

Problem 1: We had prepaid for the room with a credit card to ensure late check in. When we arrived at 9PM, the office was closed for the night and when we called the number on the door, we were told "too bad -- there's nothing we can do." There was another number on the door and it was for some guy who lives on the property who was able to come give me my room key. Problem 2: There was never maid service at all throughout our stay. Not once. Problem 3: There was a "kitchenette" but there were no dishes or pots or pans. There were literally two coffee cups and a handful of eating utensils. Problem 4: When we checked in there was about 1/2 a roll of toilet paper on the roll. When that ran out, there WERE NO BACK-UP ROLLS anywhere in the place! We had to go buy our own! Problem 5: The "second bed" we were promised was a crummy sofa bed that, when we unfolded it, had perhaps the grossest, stain-covered, nasty mattress I have ever seen. It was like a crack-house mattress. We covered it with layers and layers of bedspreads and blankets before laying on it. Problem 6: Young people seem to live in some of the units, including the one next door to us. They hung around outside smoking and making comments to us when we came and went all day, then played such loud heavy metal music late into the night that we called the police. We actually called the hotel office first, and THEY suggested that we turn off our lights, lock our doors, and call the police. An AWFUL experience!

We checked in early and went our event. the counter staff was wonderful. we got to our room no trash cans,coffee pot did not work the bed was a rock and the pillows were too soft. when we went to take a shower in the morning the shower did not work. we had to take baths and i had to wash my hair in the sink. we were late for our function that morning.

Roaches dead on floor when we arrived. Toilet backed up when used first time. No one would come fix it. Had to sleep in a smelly room with bathroom light and fan going all night. Had to go to store in middle of night to use the toilet. The air conditioner sounded like there was gremlins in it crushing up aluminum foil.

Floor in bath was dirty, slimy and had curly hair all over. Crumbs on the counter, beds are old and pillows were completely awful! The front desk man Cody was very nice and professional but this hotel is obviously and old apartment complex that still has residents. Will not stay here again

Nice, safe area close to stores and restaurants.

Outside buildings looked quaint and appealing. Once inside it was dirty, old and musty. Shower didn't work and the a/c was full of animal like pellets. Horrible place to stay!