InTown Suites Extended Stay Auburn AL - Auburn University

I booked this room based on ratings of 3.5/5 and it was awful. The room was filthy and appeared to not have been cleaned for a while. It was a room designed for one bed, they threw in another queen size bed. There was barely room to walk between the all of the furniture. No TV remote was to be found. I checked in late so had no opportunity to change rooms once I saw the condition. There is nobody on site to help with any problems. When you call their number after hours, you get an answering service. No staff shows up to the property till 11am. I would equate this with what I would expect from a Motel 6.

This was a very unkempt place. Roach in refrigerator, bathroom floor dirty, kitchen countertops dirty. Plastic Gatorade bottle and floor beside bed. We didn't feel comfortable sleeping here at all. We left at 7 AM in the morning and canceled the next night stay. We received a call at 5 PM asking us if we needed a late check in because there would be no one at the desk. When I ask what kind of place it is she'll let me know that some people live there permanently and that the front desk is closed at 7 PM in the evening until 11 AM the next day. I would not recommend this place however they were very nice to my husband when he canceled the second night.

Not clean. The room itself is fine, but my minimum expectation is cleanliness. The room is not equipped with dishes. When requested, the staff will provide minimal goods. These, too, were not clean.

Filthy place, couldn't stay there. Stained carpets, sticky floors, holes in walls, horrible smell. Still waiting on my refund!!

Clean room, did just fine. Thin walls, and the couple next door kept things interesting. (Good for them!)

Pros: Price is low. Close to supermarkets and mall. About 15-20 minute away from Auburn University. Good supply of hot water. AC is working fine. Comes with kitchen (top and bottom cabinets, sink, microwave, stove and refrigerator). Cons: Facilities are old and rusty. Noisy fan in the bathroom. Smelly drawers!!! Noisy and dirty occupants who trow empty beer bottles and trash all around the rooms and the parking lot (the lady manager defended them saying that we need to learn to live with different cultures from Latin America). Cigarette buds are all over the place. As a result, you don't feel safe here.

There were roaches , and when it was time for check out I got to the front office 5 mins early. And still It ended up taking 15-20 mins to get a hold of anyone because apparently no one was in the office. I feel that I should have been briefed when I checked in ,on what to do with the key when no one is in the office.

The check in began with my family being assigned a room that was already occupied. Got another room that was apparently a smoking room with one bed and a fold out couch and not what I paid for(2 beds). The third and last room appeared ok so we left our things. When we returned to sleep is when some of the problems were noted. The room was in serious need of repairs. The towel rack was hanging off the wall and the toilet paper holder and paper towel holder would not hold the rolls. We discovered there were roaches, everywhere in the morning! My husband woke up with one crawling on his arm. I would not have stayed in this place at all had I seen signs of the bugs. Also, the office is only open 11-7. How does a hotel operate like that?

The room layout was okay, but the overall condition was bad. Paint falling off the ceiling in the bathroom, unbelievably horrible mattress, etc. We were only given 2 towels and 2 washcloths for a 2 day stay (one set each). There was no janitorial service whatsoever. No drop off of wash essentials nor garbage pickup at all. This makes a person question whether they clean the rooms at all. We will NOT stay there ever again. We will not suggest that anyone we know stay there either.

Really appreciate staying here. Very comfortable and affordable