InTown Suites Extended Stay Auburn AL - Auburn University

Really enjoyed my stay at home town suite n auburn, all.

Walked into the front lobby and the clerk was not friendly and rude. We booked a suite, 1 queen non smoking bedroom And they did not have any queens available and stated all of the rooms were non smoking. They gave us a room with 2 full size beds and the rooms terribly smelled like cigarettes. There was only one towel in the bathroom, so we had to go to the front lobby to ask for more towels. Horrible stay, will not book again.

This hotel has declined significantly over the last few years. Looks more like a poor appartment complex than a hotel.

Great spot at very reasonable prices. Full kitchen. Easy access to everything Auburn has to offer. Laid back. Not super fancy, but definitely a value for the price. We stay here almost every time we come to Auburn.

When I arrived, I learned that the hotel was over-booked. There was not another hotel within an hour's drive. At the last minute (we were getting ready to dive 2 hours home and come back the next day), a room opened up. I pretty much go a 'sorry' but that does not give me the confidence to use this site again.

Good value. Clean. Maintmeave guy went out of his way. Morning clean up routine from service lady could use some work. Towels on groind by hotel for a few hours. Mai desk person a bit rude but clean rooms and maintenance manager made up for all that!

Affordable and worked fine to move our daughter into Auburn for her freshman year.

Older facility with normal wear and tear, but room was clean and big.

In over 35 years of extensive domestic and international travel this is the worst experience that I have ever encountered. I reserved two rooms for two consecutive nights at this property to move our daughter into her Auburn dormitory. Upon receipt of the booking confirmation we were advised that check in time ended at 9PM and that if we expected to be later, to contact the hotel as alternative arrangements could be made. I spoke with the hotel two nights prior to arrival, provided my confirmation number and explained that we were driving from Tampa and could possibly arrive up to 11PM. I was advised that this would not be a problem and that the keys would be left with a security person, whose phone number would be on the front door. We arrived early, at 7:30PM but found that the office had closed. We contacted the security person, who advised that our rooms had been rented to another party. Within five minutes of our arrival another family arrived and found themselves in an identical situation. We also spoke with one of the current tenants who advised that he had the same experience in an earlier stay. The hotel staff, support desk, and the Expedia customer center provided no resolution. As there was no hotel availability within a 50 mile radius we slept in our car. Needless to say we will never stay at a Hometown or InTown Suites again.

Love this facility except they are having trouble with their booking service and you may not have a room when you arrive. I tried 3 times before actually getting a room there. Their office closes at 7pm and late arrivals have to call a courtesy officer to check in on arrival. I booked with the front desk, called to reconfirm 2 days before only to be called back on arrival date and told room cancelled by computer due to overbooking.If they can fix this problem it would be perfect.