Suites at Garza Blanca Preserve Resort & Spa Puerto Vallarta

We loved our time there. Treated like Kings and Queens from the staff. The staff at the new sanctuary pool went out of their way to make sure we had the best time. Jose even went and got poker chips and we sat around with our kids and played blackjack. Our housekeeper, Blanca.Guzman was so friendly every day and made our room gorgeous to come back to. We ended up getting a membership and Gustavo is the man if you’re thinking about it!

We stayed at the new Sanctuary building at Garza Blanca in Puerto Vallarta, and it was truly incredible. Our very first time, and we will be back. The room was amazing, so modern and sleek. All of our food was so delicious! So good, hard to believe it was all - inclusive. Our favorite spot was the new rooftop pool and bar at the sanctuary building. The service there was the best!! Efrain, Miriam, Carlos, Edgar, and Jose were so attentive, gave excellent service, so fun and were there for anything we needed! Quick and quality service made us feel like royalty! We will be coming back to see them!!

This resort is so beautiful and all of the staff were so attentive and went above and beyond! Our room attendant Alma was just wonderful! She left our room so perfect every day and our night room attendant Salma was also so good! All of the help at the resort were excellent!

Our stay at Garza Blanca Puerto Vallarta again this year was wonderful. The service of the butlers and poolside staff left us wanting for nothing. They were friendly and attentive without being intrusive. A special shout out to goes to Araceli, the wonderful housekeeper who kept our unit clean and well stocked for the entire 3 weeks. She seemed to be able to anticipate our every need and was happy to fulfill any special additional requests. Furthermore, on the first day, she welcomed us warmly, having remembered caring for us and our unit a year ago! Now, that’s some special attention to detail!

Gerado was the best and very attentive.

Everything was spectacular! Staff was amazing! We did many things including kayaking. Our instructor was Jazman. She also gave us paddle boarding lessons. She was so patient, kind and knowledgeable! Both my husband and I were able to stand on our paddle boards! It was our first time. We could tell she loves her job! We also did the mountain hike with Mike. So much fun and loved all his guidance!

Our family had an unforgettable Thanksgiving Week at Garza Blanca Puerto Vallarta. The 3-bedroom oceanfront penthouse offered breathtaking views and luxurious comfort. Managers Darinka Peña Joya and Johnattan Diaz went above and beyond to ensure every aspect of our stay exceeded expectations. Highlights included exquisite in-suite dining with a private chef and a magical dinner on the beach, both of which created lasting memories. A special thanks to Rigoberto Gutierrez, who made sure our daily beach cabana experience was flawless and consistently provided outstanding service. Rigoberto truly exemplifies hospitality and is a valuable asset to TAFER Hotels and Resorts.

Nicole, the supervisor of the check-in staff, made the check-in process absolutely dreadful. She needs to improve her skills as a receptionist. Her performance is zero out of ten. The process was incredibly horrible for our family, taking approximately three hours. If you have more than three or four children, I strongly advise against using this hotel.

Beautiful property with outstanding service, but a few policies took away from the experience. Pros: The grounds are absolutely stunning, and the rooms are impressive—spacious with gorgeous terraces. Service was excellent overall, especially from the pool staff, restaurant teams, and trolley drivers. Special shout-outs to Mike (waterfall hike—challenging but worth it!), Jose, Jorge, and Edgar at the Sanctuary rooftop pool, Salvador at the Garza pool, and Angel, our friendly trolley driver. Can’t remember the name of our server at Hiroshi, but he was outstanding and cooked our food table side. Most of the restaurants I would consider five star… World class, service, and outstanding menus. Our favorites were Hiroshi and Bocados The Spa was also fantastic and in a beautiful rooftop setting Cons; the concierge staff will greet you upon checkin but the focus is on scheduling timeshare presentations which was off-putting. The resort is also very strict about food access: no dining before 3 PM check-in, and food ends at noon on checkout day (checkout is 11 AM). Given the higher price point—and compared to nearby resorts with more flexible policies—this was also disappointing. Pool areas are limited, especially in Garza, and the beach is minimal. While there are beautiful adults-only rooftop pools, access is restricted to guests staying in those buildings. Also, the resort is very big and very hilly. There is a trolley service that runs every 15 minutes, which is not always convenient. It’s a beautiful resort to walk, but walking will be a challenge. Overall, a stunning resort with great service, but restrictive policies and limited shared amenities prevent it from being exceptional.

Bocados was the best restaurant. The people were so nice. The manager Elaine greeted us every day with open arms.