Suites at Garza Blanca Preserve Resort & Spa Puerto Vallarta

Our stay here was amazing and convenient. All the employees were extremely nice and helpful, especially our housekeeper Mariana - she went above and beyond!

Ivan Solis was such an incredible host over the course of the week. ⭐⭐⭐⭐⭐ Service every day! Could not be happier with how amazing the staff is

This was our third time visiting Garza Blanca in PV. Our experience was ok due to an issue with our bed sheets being replaced with what it was supposed to be clean sheets. Instead we got sheets that had blood stains on them. They took care of the issue immediately but we were disappointed. The best part of our trip was hanging out at the panoramic view pool. The staff is amazing, one person that stood out was Roberto. He was attentive, super energetic and made sure we were happy with our drinks and food.

Unfortunately, there were quite a few issues, mainly hygiene. Our 1-bedroom suite was not clean. There were dead mosquitoes squished into the walls, stains on the toilet seat, dust and dead flies all inside the main light fixture, and stains on the furniture. The furniture and decor are peeling and damaged. The room had a constant, damp, musty smell from what I believe is a poorly maintained, old air conditioning system The room was full of mosquitoes. We requested that the room be sprayed. This did not help, even with the doors kept closed - they kept coming in, probably through the air conditioning vents. We were not provided robes, slippers, or a hammock until a few days in. Regarding the hotel, it is not clear that the gym and most activities do not happen on site, but rather require a trolley ride across a main road to a different hotel. Finally, upon checkout, tips had been added to bills that I did not sign for. We tipped at every meal, except breakfast, as it's self-service. Obviously, this leaves a bad impression. Overall, this was not a 5-star hotel experience - at all. The condition of the room was simply not good enough for what we booked and paid for.

This is a fabulous resort with too many amenities to name. The grounds are hundreds of acres of lush foliage dotted with the hotels. There is a trolley that goes between all the restaurants and other points of interest. There are many activities including kayaking and snorkeling just to name a few. I liked Boados restaurant very much and the maitre d, Albino, made sure everything was done to perfection. I would recommend the resort.

This was our third trip to Garza Blanca in Puerto Vallarta. The resort never disappoints and is constantly improving. Our suite was amazing and the staff is beyond friendly, attentive and helpful. One of the things we love most is that they are continually adding and improving the resort from new hotel building with rooftop pool (Sanctuary), to new restaurants (sports bar and new Peruvian restaurant), and now they are improving the beach area!! Great resort whether you are traveling as couples or family. Highly recommend!

This development is one of the worst in the area for the locals and por the tourist, It has been doing and planning on destroying natural protected areas and privatizing beaches along this coast, terrible service and also when you drive arround the area of the resort it stinks

Back for another stellar visit. Stayed in the grand penthouse #5122 with our two adult children and their significant others. I 100% recommend staying in the penthouse instead of booking 3 separate rooms. The two story room is truly beautiful- over the top and huge- about 5,000 sf. We had a divine dinner - lamb/fish/ duck ravioli (!) prepared by chef Alfredo from Bocados. If you have the chance to ever do this, do it!! He brought Daniel who is a fabulous mixologist!! Had an 80 minute deep tissue massage in the Spa with Andrea. She is exceptionally talented - this was superior to my massages back home! This was probably our 8th visit and it did not disappoint!!

Our son and family treated my wife with a 75th birthday vacation. The accommodations were outstanding. The condo spacious. Mariana delivered a bouquet of flowers for my wife’s birthday! Special touches like this made our stay memorable. The staff at the restaurants, pool, trolley and front desk made sure our needs and special requests were met! We plan to return. PS: The all inclusive is the best choice for a multi-generational gathering. Thank you!!

I recently returned from Garza Blanca with my husband and my 4 month old son for my 40th birthday trip and we had a wonderful time! I read so many reviews about the hotel prior to booking and almost considered canceling or booking because of the many recent negative reviews but so happy we didn't we had a fabulous time. The hotel itself is gorgeous and amazing views wherever you go. Our last day at breakfast at Bocados we saw so many whales in the bay which was such a treat! The spa and hydrotherapy were amazing with amazing views! The food was delicious at all the restaurants we tried and the staff went out of their way to make you feel special. Special shoutout to Mariana our housekeeper and Juventino, Marco and Jeraldo at Blanca Blue. Thank you for an amazing vacation!