Homewood Suites by Hilton St Louis - Galleria

Location was good.

Understaffed and rude. Originally booked a room with 2 queen beds but had to swap to 2 rooms with a king (supposed to be same price but was charged). Then arrived at 3 which is check in time and room wasn’t ready until 5. The next morning, checkout was at 12 and the maids knocked on your door every 30 minutes until you left and even said once “yall need to leave”. Mind you, same maids that didn’t have our room ready until 2 hours after checkin time the day before.

Room Toilet was clogged upon arrival. Phone in room doesn’t work so had to go down to front desk personally to report it. Maintenance was prompt attending to it. Thanks for that. However it continued to clog during the week-long stay. Other parties in our workgroup experienced the same. Breakfast was not restocked. When inquiring at front desk we were directed to inform kitchen staff. There was no kitchen staff present. So returned to front desk. No results. Coffee, potatoes, eggs never replenished while we were in breakfast area. Human urine and feces in elevator one morning. Internet kept going out. Traffic noise unbearable in rooms. As a suite with full size refrigerator and appliances, one would expect certain tools stocked for use….ice cube trays, plates/bowls, flatwear. But there was nothing available in-room. No ironing board. Requested one from front desk staff and never received. Hallways dirty and not vacuumed during the course of my 7-night stay. Dirty used rags left in hallway. Overflowing garbage in hallways. Room upholstered furniture was visibly soiled. No way was I sitting on that! I spilled on the room floor and couldn’t believe how filthy the floor was as I cleaned up after myself. Coworker’s room garbage was full when we checked in. This establishment does not live up to the Hilton name.

Easy to navigate, clean, and welcoming staff!

The hot tub was closed and the pool was a bit of a mess with the hoses and cleaning for the hot tub.

Kids everywhere and can be heard through paper thin walls. Fire alarm went off and staff just stated it did, but gave no instructions

Room wasn’t clean

I love the room spaces and that we had two viewings of the city

The microwave was not stable. I had to ask for towels and toilet paper. In the fact that I got put in a room down the hallway felt like I got forgot about,

Location

Not very clean. Breakfast offers remained empty.

Popped in for a quick business trip. Was very conveniently located, rooms were clean, coffee in the morning was hot. All I needed at a reasonable price. I'll return again.