Candlewood Suites Indianapolis Northwest by IHG

Close to where we were going for the weekend. The office manager is amazing and definitely does her job correctly!

There was roaches in the first room we were in. The floor was dirty. There was droppings in the cupboards.

Free laundry machines

Nothing

They over charged me twice and didn't fix the situation

Had an issue with another IHG brand hotel that resulted in a very poor night's sleep. Called this Candlewood and spoke with a rep by phone, explaining the situation and asking if I could check out of that hotel and come check in to Candlewood for the next day. I specifically asked if they had capacity to allow for a very early check-in (7 AM) and was told yes and encouraged to do so. No further requirements were mentioned by them. Upon arrival, the desk rep said she could do that but that there would be a 1/2 day fee for early check-in. I explained I was an IHG Platinum member (a benefit of which is that early check-in is included). I also repeated the overall situation and my talk with another rep there. Further, I explained that I would be staying using points, so there would be no full-day rate to calculate a fee on anyhow. She said there was nothing she could do and the half-day fee would be based on their 'full rack rate', which happened to be 100% higher than what it actually would have been to just book right then online. I asked to speak with a manager and was told they would not be in for at least two hours. I commented that yes that was probably true because they - like me - would like to get actual sleep. I left in disgust at the abysmally short-sighted and poor service, especially to a very frequent client. I went to another very similar IHG hotel, Staybridge Suites, who was more than pleased to accommodate me - and without fee. Candlewood properties? Never again!!!

Excellent hotel! The hotel was quiet, staff very friendly! Pet friendly!!!

Heat was not working in room. Temp 55 in room.

The receptionist was very helpful and very polite!

There was no water period and the staff suck ghetto ass hell the little skinny Black girl with the tattoo all over her hands rude and disrespectful to my wife this is a place to avoid at all close!!!