Candlewood Suites Indianapolis Northwest by IHG

Room nice size, kitchen nice.

Bathroom needs work

While the staff was excellent, sadly the property is lacking in sufficient renovation. The fridge in our room didn't produce ice, and in fact lost cooling during our stay. Our cooler did a better job keeping things cold. The ice machine off the lobby was broken and I was told it had been that way 3 months. Baby roaches were everywhere in our room and also the other room we reserved for our friends. The bed in the queen suite has about a foot clearance to the wall on one side and no nightstand. The HVAC was either too warm or too cool, unable to maintain a preset temp. Compared to our stay this time last year, conditions have sadly worsened.

Great customer service

N/a

This hotel is out dated and front desk is tertible. They act as if thry just dont care. Just check you in and send you on your way. We had a fire alarm and front desk was clueless and didnt care. Didnt follow any safety protocol. People were still walking in and out if buikding as alarm was goung off. Thry made no attempt to make peopl le stay outside.

The location is by plenty of restaurants

I was there for a week and paid every two days. They took $405 off my account without my permission saying that I was there three days without pay when they would not even allow me to be there a little past check out time before they made me pay for the next night when i went n had a complaint they tried to say that I never paid them and I was stay there for free, like there is anyway possible that they would allow that to happen. So now I am out of $405 and just because I made a complaint, they put me on the trespassing list

If you are about to fall asleep and just need a place to sleep off the floor and a place to take a shower - this is an option (not good, but an option). Otherwise, keep driving. Dark, moldy, outdated, disgusting. Will never stay again.

Clean and comfortable

Check in was easy, room was adequate. Dirty coffee filter in maker, lawn mowing outside our room @7:45 am. Covered our car in grass clippings