SpringHill Suites by Marriott Grand Forks

Tried to cancel and the would not as it was only 36 hours from check in, wrote them to see if the would change to another date, and no response. Will not use this hotel or Expedia again.

I spent 3 nights at the Springhill Suites, Grand Forks ND this week. Marriott options in Grand Forks are limited to the Springhill Suites and a Fairfield Inn. I stayed at this Springhill Suites 6 years ago and it's exactly as I remembered. I booked a King room on a AAA rate for this stay, as it was the best rate. I consistently find AAA has the best rates - AAA is well worth the $75 annual fee for the Marriott savings alone. The room was typical Springhill with the split bathroom - not like the newer/remodeled hotels that have a typical bathroom layout with the toilet, shower and sink in the same space. I've never been a fan of the Springhill Suites brand, but I also have no complaints or negatives about this hotel and stay. The room is well sized, offering a good sized desk, clean fridge and microwave, a trundle bed couch, good sized desk, a newer 50" TV, comfortable bed and a decent shower. The hotel has a small gym with 2 treadmills, 2 ellipticals, some weights, cowbells, mats and rollers. Not a big gym, but still useful. It was actually well used during my stay. I don't have any photos because of that. There is also an indoor pool and hot tub that were in good condition - I made use of the gym, pool and hot tub during my stay. Breakfast was a standard offering for this brand segment and was well done. The hot plate offerings varied each morning, were well stocked/maintained and better than some lounge offerings in some full service Marriott's I've stayed at. The buffet included a juice station, a good oatmeal hot station, yogurts and such, fresh fruit, waffle station, breads and UDI's gluten free muffins. Coffee and Tea were only available during breakfast hours, but well maintained. I did not have housekeeping during my stay - I think they are on an every 3 day schedule, but I was able to get a fresh set of towels from housekeeping when I asked. My experience with all the staff was great. In talking with the front desk upon check out, I learned that the hotel was built in 2009. The hotel does not feel or look like it's 15 years old. Overall a very good stay in Grand Forks.

Conveniently located

I was charged an amount higher than the agreed amount. Did not get a satisfactory answer and had to follow up. Eventually the staff on departure was able to clarify, but the money still hasn’t come back to my account

Clean and friendly staff

Pool chemicals were very strong

Staff were great.

Modern hotel, clean, conveniently close to stores and restaurants

Everything was excellent.

Perfect.