Fairfield Inn and Suites by Marriott Madison East

Originally the wrong room was given, we booked a king and received a double queen room. The staff easily took care of it and actually upgraded us to a king suite! Great location and very clean hotel!

I needed a clean hotel for overnight stay. This hotel was clean and breakfast was very good. I felt safe when I arrived late at night to check in.

Breakfast was satisfying. Staff was friendly and room was clean and quiet. All I could have asked for

Very friendly and competent

I wish they would keep more options in breakfast for Vegetarians and keep some bread rather than only baguettes

Friendly staff. Clean room. Uncomfortable pillows

The bathroom was the highlight as iI had an injury and the staff put me in an hp room. The shower was huge. Good selection at breakfast. Quiet hotel despite a large group of concert goers and kids. Lots of restaurants nearby.

There were 10 of us that went to a Morgan Wallen concert in Madison. We booked 3 rooms at Fairfield Inn via the internet. I booked the rooms 3 1/2 weeks ahead of time. We received email and text confirmations for the rooms. When we got to the hotel, the desk clerk told us that we didn't have reservations. I showed him the confirmation messages and he still refused to look up our reservations by our last names. He argues with us for over an hour. Very rude and loud and not willing to help. Totally embarrassing. Meanwhile, the people we were traveling with had to sit there and listen to this all. The lobby was full of other patrons, which they heard it all too. He proceeded to tell me that my credit card was denied. I had proof from my credit card that we paid for the rooms when we booked. The desk cIerk told me he needed my credit card to pay for the rooms. The rooms were over $2300 and I wasn't gonna have my card charged again. I called the number that I booked the rooms with and they confirmed that we had room reservations and the payment for the rooms were paid when I booked. They tried to call the front desk to confirm that rooms were reserved and paid for. The desk clerk told them that he was busy and to call back in 30 min. We went to dinner. Came back and asked Rocsoe if he heard from booking company. He told me No! Once again, VERY RUDE! I then told him that they did call and he told them he was busy and to call back in 30 min. He said Yes they did but I haven't heard back. I asked him to please call someone for me to make sure we had the rooms for both nights. He dialed the phone and literally threw the phone at me and left the front desk. I did talk to someone who confirmed our rooms and that they were 100% paid for at booking. Fast forward to 4 days later. I called customer service to file a complaint. Was on phone for over an hour. The only response I get is they are very sorry. I also would like to point out that the hotel is very old. The rooms were very warm and the air conditioning took forever to cool down. There was no long mirror. The rooms smelled of smoke and musty smell. The beds were hard and very uncomfortable. I would NOT recommend staying here. And would think twice before making a room reservation with Marriot. Their customer service is awful!

Quiet even tho it was a busy weekend, staff was friendly

Nothing in particular