Staybridge Suites Wichita by IHG

The new construction looks very nice

We weren’t expecting construction but it was all good

Newly renovated hotel. And best hotel in NE Wichita ks

The front desk agent, I believe her name was Laura or Lauren, was exalent. She informed me at check in that the room i had originally booked was not available due to remodeling and had even tried to get us a room at their sister property. Unfortunately there wasnt a kitchenette at the other hotel so she gave me a tour of the rooms she had available and was able to accommodate us with a roll away bed. She gave us extra towels, sheets and blankets. She was extremely pleasant and offered me and my children water bottles and made sure we were happy with our room. The hotel was very nice even with the construction of the remodeling. All the beds were comfortable, shower was nice and i was impressed with the kitchen nook. The sister property provided hot breakfast and their pool and hot tub. Im excited to see the hotel when it is finished.

The website did not mention the hotel was under renovation

As IHG Rewards Platinum member, and with my son holding Diamond Elite status. Our four-night stay from March 12–16, 2026, was a complete disaster that has permanently damaged our confidence in the IHG brand. Upon arrival, we discovered the entire property was undergoing major undisclosed renovations that had been ongoing since December 2025. No warning was given in our reservation confirmation or any pre-arrival communication, even though staff later admitted notification emails were “supposed to” be sent. The moment we entered, we were overwhelmed by strong adhesive, chemical, and paint fumes throughout the building. Carpet and walls were visibly dirty and dusty. The front entrance was closed; guests were directed to a side door. The “front desk” was a makeshift setup inside a regular guest room. Normal Staybridge services were unavailable: no on-site breakfast (redirected to the neighboring Holiday Inn Express), unusable fitness center, and inconsistent housekeeping. The same conditions existed in our three suites — strong fumes, dust on surfaces, and poor cleanliness. The most serious issue was the direct impact on my wife’s health, who has moderate persistent asthma I filed a detailed formal complaint with IHG Guest Relations on March 17, 2026, including timestamped photos, recent guest reviews showing the identical pattern, and medical details. There has been no response from IHG so far.

Front desk manager was amazing!

Breakfast excellent along with staff

Problem with hot water.

All

None

I love the rooms and kitchenette

Friendly staff