Hampton Inn & Suites by Hilton Brantford Conference Centre

I drove from 3 hours away, paid in full for my reservation two weeks in advance. Forgot my credit card at home for the $50 security deposit and the girl at the counter argued with me for 15 minutes and kept asking me to call someone to borrow their credit card. Finally she said “I guess I can take a cash deposit but it will be $300”. She proceeded to pull out a well used roster of people who had paid their deposits in cash. I had to ask her 3 times for a receipt when she reluctantly printed off my reservation and hand wrote “$300 cash deposit as one time exception”. She only accepted after I pointed out that she had my money in full for the reservation. This is clearly an exception they are allowed to make and this individual was a disgrace to customer service. I travel to Brantford several times a year and I will never return to this hotel. Use the Marriot in the same parking lot. They are always incredible.

Stayed here for a wedding in downtown Paris. It’s about a 9 minute drive. Hotel is clean. Service is great! Our king room was spacious. Shower could be updated but was nonetheless clean. Bed was comfy Breakfast was typical hotel breakfast. Would stay here again

amazing service

Super

Mini sticks everywhere and fired-up kids running the hallways and slamming doors even though there are “warnings” at the front desk. Just words on paper😡

Excellent staff and cleanliness. Always asking how our stay was and if we required anything. Very safe and lot's of parking even with the adjacent hotel next door. The location is out of the way but excellent location for those who have business or a conference in the industrial area. It is less that 10 minute drive to the Gretzky Arena

We had a good stay and we enjoyed the pool.

Awesome location and very clean.

Adequate for business travel, quiet. Gym is excellent.

Nice room and great service