Grand Hotel Fasano

We arrived here with great expectations of staying for 5 days in an Amazing hotel on the lake. We were celebrating my 80th birthday and our wedding anniversary . Unfortunately the hotel let us down immediately by giving us what is probably the worst room in the hotel. Avoid room216 ! It was very small , basic and although it had a balcony looking over the lake it did not redeem it. The bathroom was so small there was a 2 inch step into it which I tripped on immediately , the door opened inwards and hit the bidet and toilet. There was a tiny basin which had been cut out to allow the door to open. It was worse than any cruise ship we have ever been on .We complained and were told there were no other rooms available ! The Aircon didn’t work , nor did the TV. The bed creaked butWe had no choice but to use the room for 1 night. After much hassle the next day which was actually my birthday they told us they could give us another room but only for 2 days but then we would have to move again! After getting on to our London agent she confirmed that we would indeed have to move. Thursday came and we heard nothing and despite repeated requests . It wasn’t until 2.00pm that we were told we were moving . This room was fine , although I must say the bathroom room was still very small but at least had a sliding door. Had we been given the 3rd room initially there would have been no problem . It totally ruined the experience for us. It is a pity because the hotel itself is lovely . It is on the lake and the gardens and pool are beautiful . Most if the staff are delightful. Breakfast is excellent and in a lovely room . We ate one night in the fish restaurant which was only ok . The pool bar was good and the lunch offerings fine. It is a long walk25 mins to Gardone the nearest town. A taxi cost 20 euros each way . We thought it expensive to say the least , it takes 5 mins. That added 40 euros a night onto our evening meal. We could not understand why the hotel didn’t have a courtesy bus . . It makes total sense . It was such a pity and we will not be returning .

Situato fronte lago in una posizione veramente invidiabile, offre uno spazio esterno con gazebo e sdraio veramente invidiabile con servizio bar tutto il giorno. La presenza di due ristoranti (uno stellato) rende il soggiorno perfetto, senza rendere necessari spostamenti (resi complicati dalla viabilità tremenda). Vero fiore all'occhiello la SPA con trattamenti di prima qualità e livello, personale molto cordiale, zona relax e accesso alle piscine molto ampia e riservata

As relaxed a holiday as we could have wished for. Excellent facilities, superb concierge (Stephano) and always a choice of sunbeds. Loved every minute of it. The only downside, which is admittedly a rather small point, was the toaster at breakfast. They should sell tickets for timed entry. My toast had to do 6 laps (a new world record) just to get a bit of colour. The light on my iphone would have toasted it quicker.

This hotel is absolutely beautiful! It is located in a great spot and had an amazing layout, breakfast, and spa. The room was great and everything was perfect.....except the bed!! Ugh the worst!

Only the bed!! Such a sad thing because I would stay here for a week next time but the bed is just miserable.

What a gorgeous setting and amazing building

The rooms on the street side were a bit noisy

Posizione, servizio, cortesia.

Niente, tutto molto gradevole.

The location was beautiful! The staff was amazing!

Wunderbar gelegen an Gardasee

Unser Zimmer hatte keinen Seeblick sondern zur Straße

Relaxing spot - lovely gardens. Bar terrace was great for evening cocktails. Spa and Sauna area large and easy to use. Very helpful staff. Small details- wine on arrival, chocolates left in the room every day, local sweets in reception.