Duke Romana Suites by Olala!

The self check in is a mockery. You don’t get the check in link before your arrival, when you arrive you have to scan a QR code which may work or not. If not you have to call the phone number found on Booking. Be aware that you have to speak English, if not nobody can help you, also if you arrive after 10 p.m. and you can not manage the self check in procedure (besides completing regular information, you have to scan your ID and pay the city tax) or if you have any problem during the nighttime, nobody will answer the phone. And one more thing, don’t expect kindness from the person who (if you are lucky) answers the phone!

Não tem café da manhã. O pior ponto é que não informam que não há recepção fíisica. A pessoa tem que fazer um check in virtual, dificil de ser feito . Se ainda não instalou um chip no celular, não vai conseguir entrar. Enquanto o check in virtual não acontece , você não tem acesso ao predio. Inacreditavel não ter ninguém para orientar. Vi varias pessoas tendo problema, assim como tivemos. A senha de entrada no predio e no quarto deram problemas. Limpeza do quarto precaria . Barulho noturno é grande, pois esta numa rotatória muito movimentada. Localização boa.

Recepção virtual inexistente. Portaria virtual. Era como estivéssemos num airbnb. Limpeza do quarto pecaria.

Că e in Centru

Absolut execrabil sistemul de auto check-in, extrem de greoi, dă erori majore și nu-ți răspunde nimeni la telefon. Nu există personal uman și nici servicii asociate (internet, mic dejun).

Запах сырости .

I liked the location, but nothing else. I've been to this hotel before, but in one year things changed for the worse.

The worst hotel we have ever been! This is our story: 1. We arrived at 1 AM at night and the hotel was locked. After making some calls they sent us a link for registration, which lasted more than 30 mins, doing it at night in cold and on the hotel stairs, and after that we got the codes to enter the premise. I don't understand why they did not send us the registration the registration link ahead of time like other hotels. We stayed at the hotel before and we expected on open front desk like before. 2. The room was disgusting: molding in the bathroom, the carpet and walls were dirty, the towels old. The bathroom has a hole in one of the walls. The bed cover is smaller than the bed and it does not cover two people comfortable. The air conditioning is old and noisy, we have to turn it off to sleep. 3. When, the next day, I thought things come back to normal, the entrance door stop functioning. No one could get in and out of the hotel! The was no one on the premises to help. We called the hotel support, but they could open the door remotely. Fortunately they could open a service door, which remained open the whole night with no security. The next day, we did not to get out, because we didn't know if we could get in again and lose our plane if could not retrieve our bags on time. There was no manager, no worker at the hotel, except a temporary cleaning crew. Overall, our experience was miserable. Will never go to that hotel or one owned the the Olala company.

Location, view from the room

The new check in system, cleanliness (especially moquette), a bad smell inside the room, tv didn't work (I communicate about but nobody came to fix it), nobody take out the trash 2 days, no breakfast possibilities. I'd like to mention that for the check in link I had to call, they forgot to sent it to me and the operator spoke just in English and Spanish, very difficult for somebody old or for somebody who talk just Romanian...Much more bad in my opinion than 1 year ago.

Расположение. Работа персонала как онлайн так и офлайн.

Дыра в стене в ванной с проводами. Черный герметик на швах плитки пятнами поверх белого в ванной комнате. Неработающая вытяжка в ванной. Еле работающий кондиционер. Проблемы с паролями для комнаты при въезде.

Tipul de acces - greoi. Nu am primit la timp codul de acces, nu există recepție, nu am avut cui solicita facturarea, nu se oferă servicii de mic-dejun. Nu voi mai veni la acest hotel, unde ani la rând am optat să stau.

Everything

Nothing