Country Inn & Suites by Radisson, Goodlettsville, TN

We did like the comfortable beds and pillows. Liked the fact that check out wasn't until noon so that was nice. Didn't eat at the breakfast so can't comment on that. Staff was friendly. Liked the fridge & microwave availability.

Our bathroom toilet was dirty upon arrival and I had the cleaning staff that was in the hallway come and clean it for us and they got the job done quickly and thoroughly. Other than that issue we had no complaints.

Location

Got dirty towels. Was there on memorial weekend and it said breakfast was until 10:30 on holidays and they had it closed up and cleaned up at 9 so staff, not being informed of holidays and such breakfast service was a very big disappointment and staff was rude.

Guess I was disappointed as the last time we stayed at Country Inn and Suites, the breakfast was amazing ..this was quite disappointing for a healthy eater

This one needs a huge cleaning of carpets, stairs, brightness lacking due to dark paint and dirt, mattress was well worn and so soft from wear we couldn't believe we were at Country Inn! Room and halls were dark and dingy sadly. Pool was Clorox suffocation.. couldn't go inside the door ~ needs ventilation!

The staff was outwardly friendly. The room and beds were ok.

They advertise as having free WiFi, when it's not true. It's not reliable and didn't work. It seemed like they were on dial-up mode and it stayed in processing mode. We could hardly ever connect, and we were there for over a week. She told me they didn't know why the WiFi didn't work, and it's been like that for awhile. I asked if they could call someone to find out and she said she didn't know. That's not an acceptable answer. I then asked her if there's a manager and she said she would talk to the manager. She then said she's telling the guests to use our own hotspot. I don't have that for a laptop. She then said they have one small work room on the main floor and "maybe" the WiFi will work t🤔 here. I paid a lot of money to stay at this hotel for over a week. I couldn't work on my laptop or watch a movie on YouTube from the comfort of my own room for over a week. They didn't seem to care and didn't attempt to resolve the issue. It was disappointing and surprising, because they're rated a was high on the site. Not what I expected. I don't think we would stay here again, if there are other options.