Hotel Indigo Albufeira by IHG

The hotel room was nice. The staff around the pool were lovely. It was noisy on the evening with loud noise untill early hours. I was asked to pay £150 deposit which was a shock, i was told when I checked out which was a week ago that they would take the tax out of this amount & the rest would be returned to me in a couple of days. I have not received the rest of my money. I emailed but have not had a response.

Facilities, clean, staff.

Breakfast not included on day of arrival.

Proximity to everything Rooms are lovely Pool staff are lovely Pool food is lovely

We were a group of 9 people staying at the hotel and it was a disaster with reception staff. They were completely incompetent. They tried to over charge and make every person staying double pay for their rooms. Even when we showed receipts and payments made before arriving to the hotel- paying the full amount, the man and woman at check in insisted we had not paid. They overcharged one person- doubling their cost of the stay. It took 45 minutes arguing with the receptionist to get the money refunded- no apology or admission of wrongdoing. The female receptionist was particularly poor at her job and not trained at all. She really lacks people skills and ability for the job. It really took away from our experience and we would not recommend for people to stay here unfortunately. I’ve stayed at this hotel 4 times previously and never had this experience. The hotel has been taken over by new people and it’s gone downhill incredibly quickly as a result. I wouldn’t stay again.

The location is excellent and the rooms are very comfortable. The pool area is nice, and the food served is high quality.

The front desk staff were extremely unprofessional and incompetent. We arrived as a group of nine and had all prepaid for our stay through Booking.com. Despite this, every single member of our group was questioned at check-in and told that no payment had been received. As a result of this confusion, one member of our group was required to pay for her room a second time. When she later approached the front desk to request a refund for the duplicate charge, she was met with such a rude attitude, and no attempt to rectify the situation. No apology was offered, nor was there any acknowledgment of the inconvenience and stress caused by the hotel's mistake. It is astonishing that a hotel can be so disorganized and unprepared to deal with prepaid bookings. The lack of professionalism and basic customer service displayed by the front desk staff was unacceptable.

Nice staff Clean room and pool area

Very noisy till 3am Small rooms

Good location.

The shower needs a door.