Hampton Inn & Suites Phoenix/Gilbert

They were pet friendly!

The rooms, I was informed by the very nasty day manager, are for one night stays only. No where to put clothes, he said put them on the couch, no room had a dresser or shelves. He told me to hang up our underwear. No toiletries. Very very uncomfortable bed. Dark room. No water, unless you’re a Hilton member, which we are. No place to sit outdoors to wait for an uber, unless you cross the road and sit behind their shuttle car. When I suggested that the lone bench would be of better use, near the hotel, I was told I was rude. I said after years in customer service, myself, I’d say to a suggestion, Good idea, I’ll mention it to the staff. We were there for a week visiting our new grandson. When I told him the bed was sunken and our backs were in pain, he said, he’d take care of it. Never did. I’ll never stay at a Hilton again, except of course, in Aruba.

Great room and great breakfast.

Everyone at this hotel went above and beyond to make you feel welcome. The rooms were huge, super clean and had comfy beds. They had probably the best breakfast I have ever had at a hotel. We will stay here again if we are in the area.

Awesome airport shuttle. Great Breakfast. New rooms. Nice tvs

It’s an a perfect location for transportation and for dining and those kinds of things

I booked the room for Sept 17-23. When we checked into the hotel I told them that I would checking out the 22nd instead of the 23rd. They advised me that they would change it on their side but I needed to contact Hotels.com. I went on a chat and they contacted the hotel and said there would be no credit given for the night of the 22nd, they said I booked a non cancelling room. I didn’t cancel it, I simply changed it. We stayed at this hotel in late August for 4 nights and then 5 nights on this stay for a total of 9 nights in the last month. I also used my account to book 6 other nights in early September. Would like to see my request for a refund for the night I didn’t stay taken into consideration.

Ray was fantastic! He was super friendly and helpful!! The only problem was there were no cookies available for 2 days. So sad. Everything else was great!

Really enjoyed our first time in AZ here

Loved pretty much everything. The staff was so great to work with and very accommodating. Loved it all.

Wish the gym had a little more to work with.