Quintocanto Hotel & Spa

Unfortunately, my second experience makes me find anything good to say.

See review for other stay.

The hotel was okay, but ......

They claimed I reserved 2 rooms, they wanted me pay for both, when there was no evidence that I did that. They were aggressive in trying to make me pay and if they charged me twice, since they have my credit card details, I will have my bank not pay and will institute a fraud investigation. Shame on them.

location, restaurant and spa

if there was kettle, would be much nice.

Beliggenhed

Der var en kakerlak

L’emplacement, les services, le restaurant de l’hôtel qui est top, le personnel très accueillant et professionnel

Les chambres et les lits sont un peu petits

Really cool hotel with an excellent restaurant. Outside the hotel is very busy with tourists and restaurants but the room was quiet with minimal outside noise

The hotel is in an excellent location for exploring Palermo. The room we had was small, but it was clean and in a quiet part of the hotel. The bathroom was nice, and it had a great shower. The room had a kettle, but no coffee and just some tea bags. We asked for some sugar and milk, and €3 was added on to our bill on checking out. We objected, as the tray was never refreshed during our 3 night stay. There was a hairdryer, shampoo, and body lotion in the room. There was also a fridge with minibar. Drinks are expensive, so make sure you get a price list. The tv did have a few channels with english programs. There is only one chair in the room, though, so do a room upgrade if you want anything more. The room had good air con. There is a very small lift and stairs available. However, to get to our room, we had to cross a cobble courtyard, which may not be suitable for everybody. Breakfast was very basic and not really to our liking. The milk for cereal was always warm, and more often than not, the "milk teapot" was always empty. The pastries were ok, but the hot food consisted of bacon and scrambled eggs. There is no toast or hot food made to order. The fruit was lovely, just not enough of it. We asked if we could go for a swim in the spa. You can't do this and have to book a time slot. The price was €45 per person for one hour!! Hasten to say, we didn't bother. On checking out, you will be charged a city tax at €3 per person per night, so bear that in mind.

Soggiorno perfetto in un hotel molto piacevole! La camera era pulita e confortevole, l’ambiente rilassante e tutto il personale è stato fantastico. Un ringraziamento speciale alle ragazze della colazione: erano semplicemente meravigliose — super accoglienti, sorridenti, gentili e davvero disponibili! La loro allegria ed energia fin dal mattino ci mettevano subito di buon umore. La colazione era davvero ottima, varia e abbondante, con tantissima scelta per tutti i gusti. E che dire della vista dalla terrazza… semplicemente eccezionale! Un modo perfetto per iniziare la giornata. Grazie di cuore a tutto lo staff, torneremo sicuramente!

Nulla !

l'emplacement

qualité : petit, pas de place pour mettre nos 2 valises, douche petite, peinture mure habimé, personnel qui appel à 10 h du soir pour nous redemander nos ID a cause d'un probleme informatique un 4 etoiles cher qui ne meritent pas ces etoiles piscine payante 45 euros