Quintocanto Hotel & Spa

Location. Great AC in rooms, very efficient as was very hot.

Dreadful breakfast

While asleep in our room during the night thieves broke in and stole a purse with credit cards and cash. When I reported to the morning staff at the front desk there was little concern and no apology. The hotel did recover a change purse that was inside but not the purse, the cash was gone and credits cards unsuccessfully used by the thieves. At the end of the day I asked about the purse. The new staff were completely unaware, apologetic and directed me to file a police report so the hotel could access hotel security footage. I went to the police station and delivered the report to the same seemingly unconcerned morning staff and they promised to contact me when they reviewed the footage. It has now been five days, nothing from the Quintocanto so I decided to file this review. There are no deadbolts or inside secure locks on the rooms, only a key card lock to enter. If you choose to stay here I would block the door for your personal safety. The hotel did comp my parking fee for the trouble.

Location

Staff were rude from front desk to restaurant staff no one was smiling or polite or helpful

Great location

The breakfast was not good. Very little replenishment of food, meaning if you didn’t arrive early there were few options left (eg. very little eggs and cheese). More fruit would be welcome.

The location is in the centre of the city and that is great but you have to be careful in entering this zone. The staff vas very helpful about that and taking care of the car.

This is not 4 star hotel. It has been redecorated but in 4 star hotel, from my experience, you can't find neglected walls in the hallways and pieces of furniture in the room that are torn (the metal part under the refrigerator).

The location is great

An interesting old building which must have been a palazzo in the past. Very conveniently situated. The whole stay was, however, marred for us by the main lift in the property ( the only one up to the first floor, which could otherwise only be reached up 2 long flights of marble steps) being out of order for the entire week, making things very difficult for my 88-year old mother, as our bedrooms were on the second floor.

From check-in to check-out…superb service. Asked about a taxi for airport departure during checkin. Receptionist called our room after we had unpacked and asked if we’d like her to book the 04:00 taxi. Done. Needed an extra key as I was not touring one day. Done. On the day of departure 03:45, the cheerful receptionist met us at the elevator to help us with our luggage. Done. There’s in-house restaurant and spa. A gourmet prepared meal in a highly tourist area. We didn’t have time for spa experiences but reasonably priced. Yes, we would definitely stay again!

there was no view from the room