Quintocanto Hotel & Spa

Location

Andrea at the front desk was useless. I asked for information about tour, and he sent me to a closed business. I told him my sink wouldn’t drain: he did zilch.

U

Bed smelled of Fabreeze and room smelled of smoke and toilet was dirty. Some front desk staff were not as helpful and when trying to book the same room for an extra night were told the room was booked and we would have to pay extra for a suite. There seemed to be very few guests in the hotel so we booked elsewhere.

Location, room and facilities. Staff very helpful, obliging and friendly.

Initially confusion about requested facilities in the room but quickly addressed.

This hotel was a fantastic find! In the heart of Palermo within walking distance to almost everything you would want to see or do. Short walk to the bus/train station for day trips or excursions. Elevator was accessible. Room was large and clean. Staff were very friendly and accommodating. Plenty of shopping and eating just steps outside of the door. Perfect location. I would definitely stay here again on my next trip.

Avoid this hotel. I had a laptop and an iPad stolen from my locked room In July 2004 . The balcony door which was in a secure courtyard had been broken into. The hotel at first advised their insurance would cover the loss, but after 3 months only offered half the money and then finally went quiet on me. The Police were very helpful, but is seems odd that only these 2 items were stolen. Inside job?? . We could see the items (icloud) located less than a kilometre from the Hotel. Not happy to have been strung along fopr 6 months

The entry staff was very friendly, helpful & went beyond their kindness in making my trip perfect! Next time I will try the spa!

Nothing!

Great location, clean rooms, helpful staff

Elevator only goes to the first floor

The property is centrally located in the old town and gives easy access on foot to all the old town sights. The staff are friendly. The inner courtyard restaurant, which can be accessed by lift or a beautiful flight of old palazzo steps, is a charming space and serves a lovely breakfast. I had hoped to use the bar located in the inner courtyard but it never seemed to be open. The rooms are stylish and well equipped.

The fluorescent lighting in the foyer and corridors is not in keeping with the old palazzo charm of the property. The bar could be open during the afternoons to allow residents a short pit-stop when they wish to take a break in the day. The cost of the room was higher than usual for the hotel. It seems to be better priced at other times.