Holiday Inn Express Hotel & Suites Pensacola-West Navy Base by IHG

The staff was great. Breakfast was good.

The carpet in the room and the drain in the tub was very nasty!

Beds so soft

Had to pay a high deposit

Our stay was nice besides the hot tub was drained and they were resealing it. I guess I should have called ahead because that was one of the main reasons we booked a room for a couple days,so the wife and I could just get away and relax. The hotel was nice, the staff was friendly and the bed was excellent! We loved the breakfast buffet too.

Not a good area to stay in. Pool was dirty. Hot tub did not function. Our bathroom door did not shut. TV only worked on the weather channel. The breakfast staff was the one amazing thing.

Hotel staff was very friendly. Very nice

The front desk service was horrible. It took approximately twenty minutes before an attendant presented himself for us to check in. There was a group of motorcyclist on property. They sat there raising their engines. The attendant went outside and motioned for them to stop. They left fast and loud with music blaring. They returned around 12:30 am with loud noise and music in addition to standing outside talking loudly. Nothing was done. The bathroom was not clean. You could see the dark ring on the sink from where a bottle had been sitting. Apparently housekeeping doesn’t clean thoroughly.

The hot tub was not in working condition. The night front desk person was less than friendly. Could not get the T.V. to work until our 2nd day. The breakfast buffet was excellent. The day shift employees were nice and polite. The room was clean.

The staff was polite

When we got there, they said they could not provide two rooms close together or even on the same floor. They were going to put us on separate floors. I raised hell, and they came back with a room close to mine, but not a single King room.

Nada

No apareció mi reserva pero sime cobraron