Holiday Inn Express Hotel & Suites Pensacola-West Navy Base by IHG

breakfast was a good deal and tasty

noisy at night. front desk worker at checkout was rude

Very clean, well kept everywhere, pleasant & polite staff. Would come again.

Great place to stay, beautiful and clean

I was on the 1st floor in the back side and there was a skunk outside and it was smelly about 75% of the time. They need to work on critter control. Especially SKUNKS!

We had a major problem when the Fire Alarm System went off at 2:00 am when we were all asleep and hotel had no way to inform us to evacuate. No call to room phones, no loudspeaker announcement capability, only one overnight staff person to come up to floors to inform us if it was a false alarm. After fire department completed inspection. They cleared us to return to rooms but unfortunately we were on 4th floor and there was one elevator and Fire Lieutenant could not reset it with their key so we were forced to walk up 4 flights of stairs and I have a bad hip. Going down stairs and back up was painful. Hotel made no offer to Comp our room and they closed the breakfast area exactly 10 am when many guests slept later so we had a miserable night and no breakfast. Would not stay again and I highly recommend anyone with a mobility issue not stay above 2nd floor ever. Manager following morning wasn’t very compassionate about what we endured.

Clean and comfortable room. Good breakfast. Close to NAS and IMAX

We had a handicapped accessible room, next to back exit on ground floor. Very noisy and room above had kids jumping around. Room did not enough lights, especially for older people, and fridge was very noisy. But it had a small freezer, good to refreeze ice packs. Ice dispenser was on 2nd floor, inconvenient. Breakfast was good, egg white omelet, bacon, sausage, potatoes along with usual items. Parking was fine, bed was comfortable. Just stayed one night on roadtrip to CA