Jerusalem Panorama Hotel

Very Very good hotel the customer service is very good and the location is great

Great location with walking distance to mt of olives and western wall, mosques. Great view of JerusLem from The roof top restaurants. Rooms have all the required badic aminities, cld be cleaner but overall great and very helpful host

Older hotel with minimal services. No ice machines, dirty carpets. Manager says they will fix slowly. It’s a family business But the view of Mount Olives and Mount temple spectacular

This hotel is beyond good, Amazing service and Easy Access.

The hotel is in terrible condition. The staff is awful. They lied to us . We booked a triple room but when we arrived they gave us a double room. Upon asking they said they do not have anything else when we asked for a refund they offered a four-bed room when we reached there we found the room had water leakage, the whole carpet was wet and musty . We were getting late so we accepted a two-bed room with a condition that they will change the room next day. A 3rd bed was put in which made the room very cramped leaving barely any space to move around . The bathroom had hair on the floor and in the shower. The telephone shower head attachment kept falling off. The first time when I opened water for shower it came out muddy with grains of sand . Water took forever to adjust the temperature and become clean . Next day when we came back we were told there were many new check-ins so they wont change the room There was a new person at the desk who said they know nothing about any room change despite of the person in the morning even telling us what room #. There was a new person at the front desk every night who was ruder than the night before . They did nothing about the room every time saying talk to the management but giving us nothing to reach them. Final day we were told deal with Expedia... we can’t do anything. All in all horrible front desk staff and terrible condition of hotel. Took more money for a triple room but scammed us with a room for two. BIG CHEATS....RUN RUN RUN

The Panorama Hotel has an excellent location close to the Old City. It was walking distance for us, though we are use to walking. The staff seems to really care about the guests. We missed breakfast one day and they brought food to our room. Also, we were assisted by the frint desk in finding a cab ride on the Rosh Hashana holiday when most places were closed. They have limited free parking as well. We will likely be back.

DO NOT STAY HERE UNDER ANY CIRCUMSTANCES! Waited a long time for guy on the front desk for check in. The guys on the front desk are the spoiled sons of the owner. They don't care! They make you pay for the room in advance as it is so disgusting you would demand your money back soon after checking in. Only good point of this hotel is the view of the Old City. Also the little convenience store across the street has good internet. Hotel internet, didn't work, TV didn't work. They said they would fix both but didn't. The elevators were dangerous. Breakfast was terrible and unsanitary. Risked it once. I got sick. Dirty Old man who showed me the room inappropriately touched one of the young girls in the elevator. In the room there was garbage on the floor and under the bed from the previous several guests. Obviously not vacuumed. I could not understand why there were new bed sheets on top of the bed. I realized that they did not change the sheets as there was hair on the sheet from the previous guest. So I changed the sheets. Most Taxis won't go to that area as it is sorta dangerous. Brawl outside the hotel one night involving dozens of really angry screaming men. SCARY! Cops often waiting nearby. Gunshots. All of this I can tolerate but: THE SMELL of my room was disgusting. I couldn't stand the rotten dirty smell. I couldn't stay the full three nights even though I paid. Disgusting dirty smell and cockroaches too. Owners could care less about guests. DON'T STAY HERE!!

We loved and enjoyed it very much. Decent place to stay, close to what we wanted to do. Breakfast was great and lovely. The staff was amazing and friendly. The only thing I dislike was the smoking. Even though it is a non smoking hotel, the staff smokes in the office and therefore the lobby was filled with smoke.

Great view of old city, unobstructed. Breakfast area on 6th floor has panoramic views as well, good breakfast

Great view overlooking temple mount . Great staff, very helpful. Breakfast on 6th floor overlooking old Jerusalem, beautiful. Large selection at breakfast. Instant coffee only problem. Short walk to my of olives, Gethsemane, lions gate.