Jerusalem Panorama Hotel

They had a taxi driver there but when you wanted to know other options, they said it wasn't any and didn't reall want to help at all if our budget didn't include taxi. They said it wasn't any busses going but we found busses by ourselves. The room was ok but they had forgot to clean under the curtains for a while. Our room had a beautiful view over a cemetery and on the other side old city Jerusalem and you could see the golden mosque. But the view made it really windy so you could really hear the wind blowing from outside, I enjoyed it though. In the night they were really nice and gave us coffe/tea. And the breakfast was great too.

Staff very helpful and we would use it again. Good to use as a base for tourists. Busy but quiet location.

Pros: - Fantastic view of Al-Aqsa and the Dome of the Rock, especially from the 6th floor restaurant. - Very friendly and welcoming staff. Cons: - Make sure everything is working in your room (heat/AC, etc.) if weather requires either. - Overall, the hotel is a little on the dilapidated side. - Breakfast buffet is passable, but a little blase, no good fresh local food like za'tar.

The location is so close to the walled city of Jerusalem, it is just amazing. If you have a room at the front, you wake up and look right across at the Dome of the Rock. And it is super cheap. But don't expect luxury.

It's in an Arab area, with a bit of a rough neighbourhood behind the hotel. (I don't really get intimidated or scared, and I find most Muslims nice, but even I have to admit it was a bit of a rough & unwelcoming neighbourhood - there are plenty of these neighbourhoods in Israel !). There aren't many places to eat nearby, so don't bother looking. And the hotel is old and a bit dusty, a bit unkempt. However, it's relatively cheap (it's not cheap, but Israel is rather expensive for hotels), it's only about 10 minutes walk to the old city (less to the Mount of Olives). There's a small car park, if you have a car. The staff are friendly and helpful. The breakfast is okay, and the views from the top floor (breakfast hall) are really very good.

Good

The reception and the complementary break fasts were good.But there was no facility of hot water kettle or complementary tea coffee sachets in the room.

This reasonably priced hotel suited our needs perfectly. Clean, safe, nice bathroom, hot water, English news TV, air, walking distance to Old City (15 minutes moderate intensity), very nice view of the Dome of the Rock, off street parking, very satisfying buffet breakfast with good selections starting at 7a, quiet (except for 5a call to prayer, of course), and free wifi. The immediate street surroundings of the hotel are not great; cramped and unkempt. We considered the nearby 7 Arches Hotel and in retrospect that was a good decision because that hotel is considerably higher in elevation and an exhausting climb if you are hiking back and forth to the Old City frequently.

I was very disappointed in my stay. service was very bad, we did not get the room we asked for. The service at the front desk was very rude when we told them we did not get what we asked for. They ended up splitting up our family of four into two rooms that were not connecting. I asked them if they would charge us extra if we had to check out a day early and they said no, but then they charged us for 3 days when we only stayed one. Expedia did not back us up when we asked for a refund and the hotel refused to pay us back for the two extra days. It was a bad enough experience it almost ruined my trip to Jeruselam. Luckily I found a better Hotel.

There is a little walk to the town centre but nothing too bad, hotel staff were very friendly with great spoken English, breakfast was homely and tasty