Court Hotel Utrecht City Centre

La situation en centre ville proche de tout. La qualité des repas originaux midi et soir

Dans une chambre l'évacuation des toilettes insuffisante et odorante

That it was near the center.

We first check in our room and we notice that it wasnt perfect clean there was shoes print in the shower, drops arround the toilet, a Black mark at the bed, so my husband decide to change room. In the second room bed was clean and the bathroom was OK...but the Main door was with a problem our card didnt work so we have to go down in a reception to ask to fix it and off course the shower if you stay more that 5 minutes its floating with the water, its not going down. So yes it was dissappointing for a hotel to pay 150€ per night and not be able to enjoy a shower.

Wir hatten wie bei Booking.com beschrieben eine rollstuhlgerechte Wohneinheit erwartet. Da die Wohneinheit nicht rollstuhlgerecht war, mussten wir am gleichen Tag die Rückreise antreten - 330 km. Wir hatten leider beim einchecken bezahlt. Anstatt den Betrag zurückzuzahlen, hat das Hotel 245 € Stornierungsgebühren einbehalten. Das ist aus unserer Sicht eine Frechheit. Für die fehlerhafte Beschreibung bei Booking.com zahlt in diesem Hotel der Gast. Das haben wir so noch nie erlebt. Der Support bei Booking.com war leider auch nicht besser. Die Angelegenheit geht Booking.com nichts an, da wir bereits eingecheckt hatten. Uns fehlen die Worte.

My wife and I reserved the Judge's Canal Room Jan 30-31 . First on the positive side: Your staff members Antonella (for our check in on Jan 30) Julia (for our check out on Jan 31) and Semi were very welcoming, professional and helpful. On the negative side : The room and the amenities were very disappointing. Here is a list the negative points: - Broken bathroom light - Unfixed - unstable Bedside light -broken trash bin in the room by the coffee/tea area -Flaking wall paint -Frayed and worn out carpets -1 of the chairs for sitting outside was broken -No kleenex in the wooden box for this purpose - No coffee spoons -No standard TV channels available (BBC ) Such a shame as the room and location could be perfect with the attention it deserves.

ubicación

calefaccion y luces