Ginger Mangalore

The bathroom was not clean but overall the room was fine

I booked a hotel through this platform, received confirmation, and traveled 14 hours with my family, including two kids, only to find out upon arrival late at night that the hotel had canceled the booking. No notification was provided about the cancellation, leaving us stranded and extremely distressed. Such a lack of communication is unacceptable. Please improve your processes to avoid putting customers in such terrible situations.

We had stayed for 2 nights at Ginger in Mangalore. The service staff was not at all trained or are just lazy. The Housekeeping did not even bother to wash or replace coffee mugs and glasses. Even used towels were taken from the room but not replaced. Inspite of telling the reception to send the clean towels they never came. The condition of the bathroom was bad. The basin had a crack and the WC was stained. Not at all worth for the rates we paid for a night. The towels and the sheets look Worn out and they desperately need to replaced.

It's not value for money. Dirty, bathrooms not clean, rooms smelling dampness and beds made of bad wood, not enough parking space

could have more variety food. Require better cleanliness

Toilets not so clean. Bed sheets could have been more fresh and clean. No dental and shaving kit. No phone number mentioned anywhere for reception.

Staff not able to help immediately..they don't have Alternate options to if rooms have any problems. AC was horrible..sound not able to sleep

It was ok but not as expected from Ginger brand. Rooms are small and not comfortable. Service is good. Cleanliness can be improved. Location is good.

Towels and bathrooms could be a bit more clean.

They didn't give me a room in spite of having confirmed booking with my family. Resaon was given to me that I belong to mangalore. People who are 100 to 150 km radius were not allowed to take the room in Hotel ginger. Worst experience for me. I told them it's for the family not a bachelor. Staff are rude. Staff told me any local ID proof we will accept for booking. What do you mean by local ID proof? I am not understanding. Zero stars from my side.