Hampton Inn Jacksonville-Anniston Area

Friendly attentive staff

I saw three roaches at different times during my 9 hours stay at the hotel. roaches in the bathroom and near the bed. I was very disappointed. No action was taken by the hotel staff and the front desk did not seemed surprised.

Very nice at the front desk had a couple problems with the room and she changed me rooms with no problem very great costumer service. Room very clean

The room needed painting. The carpet needed cleaning. Their was drug use by a visiting college football team.

The room doors did not close properly and needed to be slammed shut to ensure the door was locked before walking away. Our feet were dirty when we walked around the room barefoot. It took 10 minutes for the water to get warm for a shower. The television did not work properly. The staff were friendly and breakfast was good but the hotel needed some work.

Room stayed hot throughout the night. We didn’t call anyone about it, but the air conditioner was working, just wasn’t cooling off as much as we’d like.

I had made reservations for the wrong day by mistake. Chloe was awesome in helping but took hotels.com an hour to correct. I have stayed at this hotel several times and love it but this time the power went out about 5 which means air was not on, wifi didn't work, room phone did not work, lobby would not pick up cell phone call, elevators did not work and no hot water for shower. Took them 3 hours to get it back on. Wifi never did come back on and nobody apologized or offered a discount at checkout. I was there for business and did not look or feel my best at all.

Excellent breakfast even went back for seconds.

First time staying for an overnight trip. Comfortable and spacious.

This location is always great and we always stay here when in Jacksonville. The employees are so nice, the rooms are new and clean and the breakfast is goods.