Sanctuary Lodge, A Belmond Hotel, Machu Picchu

The Belmond team is amazing and made it possible for us to visit Machu Picchu on two different days. The location is unbeatable, and the hotel’s facilities are outstanding.

This property falsely advertises that guests have dawn access to Machu Pichu. I paid $10,500 for one night for four rooms based on this advertised information. Guests do NOT have any special access to the ruins whatsoever. In addition, the hotel is interesting, because it’s the former research facilities, but the hotel isn’t great at all. The service and food are good but this is otherwise a massive disappointment.

False advertising- no special access to Machu Pichu whatsoever and certainly no dawn access

Minha melhor experiência hoteleira. O profissionalismo, educação e simpatia dos funcionários são algo fora da curva. Muitas amenidades, menu de travesseiro, restaurante e serviços de gastronomia impecáveis. Vista para a cordilheira. A sensação de passar a noite no meio da Amazônia peruana é indescritível. Sem falar, de fato, que o acesso a Machu Picchu fica do lado.

O preço de fato é alto mas pode ser explicado pela exclusividade. Outro ponto para detalhe é que não há ducha higiênica nos banheiros, contudo parece ser comum no Peru, visto que em outros hotéis também não tinham.

tolle Lage, tolle Leute, mäßiges Hotel

Zimmer sind für den Preis unterirdisch

The location is right at the entrance to Machu Picchu - couldn't be better. The staff went above and beyond to make our stay pleasurable. I would like to single out Wilson who served our dinner and explained everything so clearly. He also demonstrated how to make a delicious Peruvian chili pepper sauce, which I will try when I get home.

Food, drinks and service, such an experience. Russel and Herbert were very attentive and even made the spicy sauce table side after we mention we like spicy. There are hummingbird showing up occasionally by the windows, the whole place is beautiful. Highly recommended

The best service I’ve ever had including the US, Columbia, Peru, etc. Diego was amazing, remembered our names and took care of us the entire time. The items were amazing and so were the drinks (for us the juices). On top of that the desert was light and amazing. Diego is a great server I recommend him!! Only thing I’d say is menu is slightly small but the flavor packs a punch and I think helps them keep quality control good or something like that. View was amazing as well.

Amazing service by Jesus and the rest of the Sanctuary Lodge Tampu restaurant crew. Amazing food and peaceful environment. Highly recommended.

Every staff member was kind and helpful; special shout out to Beran and Araceli in the dining room-- they made the delicious food even better with their service! After spending hours ascending Machu Picchu, it's such a treat to walk into the calm Sanctuary Lodge and be offered a cool hand towel to freshen up right away. The room with a patio was a lovely way to relax after a strenuous climb. The grounds were beautiful as well.