Hampton Inn & Suites Phoenix Chandler Fashion Center

It was quiet.

That it was clean

The front desk was unfriendly and I am an honors Hilton member

Clean rooms

Front desk check in not available, myself and 2 other customers had to wait for him to come out from the back. The other customer yelled "hello" to get someone's attention. I tried using the phone in the room to call the front desk, never hot an answer. I tried 3 times. I finally used my cell phone and called this location and got an answer. I asked how to adjust the thermostat as the room was freezing, he didn't know and says he could send maintenance ip, this was 830pm I declined as we were ready to go to bed.

Clean

I slipped in the lobby restroom because no one put out a wet floor sign. I was lucky to catch my fall but had bruises & soreness. Just because I refused medical attention the hotel waves me off no follow up call something. Medical attention is for people whom are bleeding under stress I didn’t need it. Manger Bobby was not helpful at all no customer service. Still no follow up call something as serious as this the hotel don’t care.

Love all

I love my stay