Radisson Collection Hotel, Royal Mile Edinburgh

it was so fantastic! and i will never forget all complimentary from hotel. very nice place to go everywhere, staffs are also kind and manner. strongly recommend!!!

Coffee machine did not work and one of the lights would not switch off very inconvenient

Hotel is really nice however the lady at check in was pretty disinterested. No personality and didn’t give us any information about staying at the hotel. Room was really cool and comfortable. The buffet continental breakfast was really good but the cooked breakfast was terrible - didn’t get our toast, brought the wrong eggs and everything was cooked like cardboard. Pretty disappointing. Overall the hotel is really nice, great location but service an food pretty poor.

The room was not cleaned properly. Very poor standard of cleanliness for a 5 Star. Property was under taking building works. When you walk to breakfast the building site is opposite the dining floor. Very dusty. I paid for breakfast for my partner and I the night previous and when we arrived at breakfast we were held up and embarrassed by staff saying you haven’t paid. If you are going to run a 5 Star hotel, you need to work on communication skills, standard of service and etiquette.

AMAZING

In a good central location, modern and fresh feel to the hotel

I’ve no idea how this can be considered a 5 star property - even as a 4 star it would seem a stretch: - restaurant under refurbishment so there’s a room set up that better resembles a canteen and served a burnt and dried out cooked breakfast - no lounge to sit in all morning so options were a room that had no means of fresh air so had a damp/drainage smell coming from the bathroom or the lobby - TV switches off if you change the channel more than 4/5 times in a row - rooms are more like a traveloge/ibis with just a bit of extra colour To be fair, the staff did try to be helpful - they just had limited tools at their disposal

Great location. Central to everything! Plenty of shopping and restaurants in walking distance.

Great location and great room, central location .would recommend

The hotel is in an excellent location, very central to everything. The rooms were lovely and clean, bed very comfortable, everything in the room you would need for a stay. the hotel itself looked immaculate and staff were very friendly and helpful. Would definitely stay again.