Radisson Collection Hotel, Royal Mile Edinburgh

Check in not good lack of communication breakfast Confusing was continental with the option of hot breakfast I had porridge and then told I can’t have bacon and egg unless I paid for it because t took porridge, it was expensive for or 2 night break so to have to pay extra should have Ben explained up front Would not stay here again

A very modern hotel on the Royal Mile. Quite noisy with a busy junction outside. No choice of pillows and no soft Close loo seat. Good breakfast but quite a wait for food.

The bed was comfortable. The room was quiet and clean. The location and breakfast were excellent.

Overall my stay was quite nice however, housekeeping was very poor

I came to Edinburgh to celebrate my birthday. I made that known when I made my reservation as well as upon check in. A lot of hotels will at least acknowledge a guest on their birthday, but I received no such thing. I checked in around 5:00pm and was told that my room was not quite ready, but after my payment was taken all of a sudden the room was ready. I was also given a wheelchair-accessible room (I am not in a wheelchair), so everything, including the sink, was low to the ground. I hurt my back every time I washed my face or brushed my teeth. I received no housekeeping (although I didn't need it), but no one stopped by. I also discovered a shampoo bottle from a previous guest in my shower. I will say the hotel is in a great location, easy walk to shops, restaurants, and public transportation.

We booked in for three days with friends, 31st November to 2nd December. Problems we encountered: The fact that £50 was taken off our credit card per day without being informed. There was definitely a staff shortage, for breakfast the first day we had to wait an hour and deal with abrupt waitress service. We highlighted this to the management team and thankfully service improved although breakfast was still not up to standard. We went to have an evening drink in the bar and we had to clear a table to sit down, all the tables required clearing as it looked like the aftermath of a party. We ordered drinks and we’re informed they had run out of tonics and it was only 9.30/10.00 in the evening. On our second day, the rooms had not been cleaned. I had to request for more toiletries and towels. My husband and I were very disappointed in this hotel and we would hesitate to book into another Radisson hotel.

What a wonderful stay from start to finish. The staff were amazing, gave us a lovely upgrade and bottle of wine. The room was a great size and very comfortable. Great location too. Would definitely recommend and hope to return soon.

I did not like the fact that I hung a Do Not Disturb sign on my door when we left for 2 days to visit the Highlands, and when we came back someone had entered our room and left a fan in it. This is troublesome. Do not disturb means NO ONE enters the room. It is not a recommendation. It is a matter of SECURITY. The security of my room was breached. Unacceptable!! Also, whichever room needed the fan did not get it. That does not speak well of their service

Superb location, few minutes walking to Edinburgh castle, university and more. The hotel staff very friendly and professional, The room was in the right size, clean and cozy to stay, For sure on my next visit to Edinburgh I will choose this hotel again.

We did a one night stay to explore Scotland. It was not enough. Our hotel room was great. From checking in to checking out, they made us feel special. We got our breakfast included, which was very tasty and a great way to start your day. I can’t wait to come back and explore more and stay at this fantastic hotel.