Hotel Colonial Playa del Carmen

I absolutely loved the pool.Enjoyed staying there for 10 days.Now the negative.The hotel requires the guests to leave an ID in order to get towels for the pool, we left my wife’s ID and they lost it which is unacceptable. We had to leave without her ID. She‘s still very upset.

Absolutely loved my stay. It was very convenient getting around and so close to everything. Staff was amazing and will definitely stay again. Cant wait to see whats happening on roof.. only thing i could ask for is ability to suntan at hotel. Thank you so much 💓

The hotel was very well located. The pool and all the shared areas were very clean (the cleaners worked tirelessly). The rooms were a good size. The towel policy was a bit difficult (i.e. you had to leave ID, which seems weird since they already had your information including credit card info. Also, their policy on sheet changes was draconian, i.e. we stayed a week. Mid week, my daughter asked for a sheet change and was told the cost would be 700 pesos which is almost $50. This seems excessive since if we had stayed 1 night, they would have changed the sheets for the next guests.

Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough.

Property is a little outdated but overall good for just a night.

The customer service was great! 2 out of our 4 rooms reserved were older and out dated. We would have liked to have our family all on one floor or closer to one another but the hotel was unable to accommodate this. One of the rooms had many cockroaches.

I had been prepared for the hotel to be a little noisy given its location in the downtown area of Playa del Carmen. The problem wasn't outside, it was inside! There were people at the pool all bloody night and the noise deflected throughout the hotel, it was very hard to sleep. The staff was super nice, and the restaurant that served breakfast and we went there for dinner as well was really delicious and a nice environment.

This hotel is located very close to the downtown and 5-10 min walk to the beach. I liked the swimming pool area, with wonderful green vegetation all around the place. The service provided was great too.

Beautiful hotel in the old style.

Excelente opción para hospedarse, el personal del hotel fue muy amable y muy atento durante toda la estancia, el lugar estaba en una buena ubicación cerca de la playa y la quinta avenida, mi familia y yo quedamos muy satisfechos con ganas de volver pronto!