Hilton Garden Inn Tallahassee Central

We used Expedia to book our stay at this Awesome Hotel. When we were checking in our reservation couldn't be located in the Hotel systems. The Amazing Taylor assisted us, she checked several times with my confirmation but nothing. She then called a different location to make sure they didn't have it instead (apparently that happens when you book thru Expedia, sometimes) they also could not locate it. Taylor made sure she rebooked us right there and price matched! We had a wonderful stay in the King Whirlpool suite! Would highly recomend... Thanks again to Taylor for all your help!

The morning front desk person (younger white male, dark hair) gave stellar service both over the phone before I checked in and the next morning. Evening front desk was not very hospitable, no eye contact, barely said 2 words. Upon getying to my room, it was very obvious that the floor was not swept, misc. debris was prevalent. There was also no remote control to be found for the tv. The microwave had alot of what appeared to be melted cheese inside. I went to the front desk and the unfriendly clerk said there were no other rooms with the whirlpool tub that I reserved and that there wasnt anyone available to clean the microwave. He gave me the remote control from the lobby tv to use and I steered clear if the microwave. Room surfaces looked as if they hadnt been wiped for awhile and 2/6 of the jets in the whirlpool tub did not work. The furniture and lamps are quite dingy and old. The hallway carpets are fisgusting and walls and doors are covered with smudges,etc. Not what you would expect from a Hilton, and definitely not for the price. I'm not a hotel snob and have stayed at more economical places that are at least clean. Really, that is the least you can do for your paying guests, especially when your property is so dated. As I was leaving, I also saw an out of order sign on the pool entrance. Would definately not stay here again.

Check in was good. (Very kind) Property is good from what I’ve seen so far and location is great.

Pool was not working

Very nice for the price

Not renovated and lacks cleanliness. I didn’t have towels when I arrived late at night and it couldn’t be delivered due to a short staff so I went to pick them up as tired as I was. There was a bottle cap under the bed which tells me someone didn’t clean up well as it was near the foot of the bed. Lastly, the shower was leaking the whole time. I didn’t report it bc I didn’t want anyone in the room since we were in and out visiting my kid at fsu

The guy at the front desk was awesome!!!! Very polite and willing to go the extra mile.

Fantastic stay

The property and room were nice and clean. The only issue I had was with check-in. We arrived at the property 15 min after 3pm. Our room was not ready, but front desk did not tell us this. We went up to our room to find it had not been cleaned. I found a housekeeping staff member on the same floor who said they'd get to it shortly. We had to get ready for our daughter's FSU recital in the lobby bathroom causing us to arrive late to the recital(which was the whole reason for the trip). Had we been made aware that our room was not ready we would have made other arrangements until it was available.

Staff was very accommodating. My only complaint was the overbearing air freshener in the foyer and lobby.

It was cool