TownePlace Suites Fayetteville Cross Creek

Cleanliness and comfort of the rooms.

The fire alarm had a major problem in my room and I had to move to another room because they could not repair it. However the staff was awesome during my entire stay.

The staff are very kind and courteous Specifically Kitty, Lili and Sandra. The team are amazing give us guest appreciation day with free tacos and all kind of drinks. Iam very grateful with the team who make us happy and welcome. We can cook inside the room and grill in the location.

Everything was great

The water pressure in my room was low but everything else was good

TownePlace suits is great, I always pick this location every time I visit North Carolina . The front desk staff are really nice and friendly, very very helpful and they do a great job! I will recommend to other people, family and friends. They will love it.

The wonderful ladies at the front desk were able to accommodate me and my needs last minute. Very spacious and clean rooms. These rooms have more creature comforts than your typical hotel room. Also very convenient location with restaurants and Walmart nearby. Would recommend this location.

We have bedbugs in our room.

This is a Fabulous hotel. Rooms are Clean and staff is so friendly. The location is great and many restaurants are close by. Pool is a fun place to swim. The hot breakfast had a good variety and the staff kept it well stocked. The market had good options and the laundry facility is a real plus!

Here on a long term business trip and the staff has consistently refused to clean the room without being explicitly asked. The first two weeks here, our room was neglected and uncleaned despite asking for service almost every day. They are obviously not suited for long term business stay so if that is your goal, book elsewhere . Will not be booking with them again if it can be helped.

Very clean hotel. If you’re bringing a pet - make sure you read the policy. Hotels.com needs to do a better job at notifying customers that there is a $75 charge for pets (it was under per policy but if it was bolded that would’ve been great).