Comfort Suites Sanford

There was lots of trash around the parking area, inside the building was average it looked like they was working on some things. The pool was not working which was disappointing because my daughter was looking forward to enjoying it and the exercise area which wasn’t very clean and smelled like soured towels. The room and bedding was clean with the exception of finding some kind of pill on the floor under the corner of my bed that I took down to the front desk after looking up and finding it was some kind of opioid! The door key stopped working on the second day there and the lady at the front desk was super nice making different key cards that still didn’t work so she let us in manually and said she told maintenance when he came in, when I came back to my room to pick my daughter up it still wasn’t fixed so my daughter went to the front desk and the lady was pretty rude to her because my daughter told her it wasn’t a key issue it was the door and she didn’t want to move her self from the front desk and let her in so I had to call while on my way back to class ( that was why I was in that area) the same lady was extremely rude to me also and even slammed the phone down and hung up on me. They did at that point go manually let her in the room and with in 5-10 minutes maintenance came and changed the battery in the door and all worked well until the last night we where there and the door lock did it again but thankfully one of us was in the room and we was leaving early.

It was OK, it worked for a few days. The staff was nice and the room was big. Standard breakfast fare. It was clean but certainly worn and needed updates in both the room and the general areas.

The rooms are moldy and smells terribly.

It was clean and convenient to where we would be going. Plenty of eating establishment s close by. Staff was very polite and accommodating. Would definitely stay here again. The only negative thing I could say was the carpet needs replaced as you enter the room but in no way made the stay uncomfortable.

I didn’t like the same thing that I didn’t like it in the past 5-10 years. !!Pool under construction!!… I’m the cand of people that keep bad things for themselves, but this went to far. Confort Inn can do wherever they want about the situation, it was my last time staying.

The first room we were given had carpet that was separating from where it met the linoleum and exposing the carpet tacks. I went to call the front desk and the phone wasn't even hooked up. They gave me a different room which we stayed in but had a musty smell. I purposely picked the hotel because it had a "pool" listed as an amenity but when asking where it was I was told it wasn't working. The lady that checked us in gave me no information to begin with and the following morning I took my grandkids down to eat breakfast and was told they would be closing in 10 minutes. (The lady working the kitchen was very curt!) It would have been nice to know this when I checked in. WORST hotel experience ever!!!!

The rooms should have safes added to the amenities. Otherwise, the stay was good.

The staff was nice however our room had multiple issues. First, the shower did not have a liner, only a curtain. The curtain rod was also coming out of the wall on both sides and angled downward so the curtain would not stay extended covering the entire shower so water got everywhere in the bathroom during only a 5 minute shower. We also booked a room with queen beds and upon entering the beds were obviously full sized, not queen. When I brought this up to staff we were told “That’s what we call queen” so it seems like the hotel is lying about bed size. We even went as far as to measure the mattress and it fit the exact dimensions google and several mattress sights defined as “full” not “queen”

Of all the comfort suites this was the worst. Front desk people were rude, the ceiling in our room was peeling paint, stains on the rug that smelled of animal and the breakfast was just so so. We were very disappointed.

The service from the start was terrible! Hotel is advertised with a working pool, upon arrival it was shut down. Not only was the pool shut down but in my opinion the hotel should be also. Black mold in the shower, roaches in the room, dirty sheets, dirty environment, terrible customer service, and the list goes on! Went on this trip with my family anticipating having a good time and it was absolutely ruined. When asked about a refund due to conditions my request was denied and said if I had an issue I could contact Hotels.com but if you ever got on their phone line you would know that went absolutely nowhere! I 100% do not recommend staying here. 0/10.