Pueblo Bonito Montecristo Luxury Villas - All Inclusive

I’ve stayed here several times but this time the unit needed some upkeep. The water fountain to our unit was broken it was missing the upper portion so it looked terrible walking into our unit. Dining service to look a long time. Transportation inside the resort also took a very long time.

We stayed for girls trip 6/20-6/24. We used to love staying at Monte Cristo yearly until this year. We had a terrible experience. Our villa was supposed to be ocean view which it was not. Our Villa faced all dead bushes with no landscaping. We found cockroaches in the master bedroom and by the front door. Lower bedroom had no hot water. We had no phone service the day before we were leaving. We addressed all these concerns when we arrived to Alejandro Guzman, the guest service experience manager. Several times I asked for a supervisor or general manager and was told each time that there was no one on site. I sent two emails since we have arrived home to Alejandro and he has never once replied. Needless to say this will be the last time we ever stay at this Pueblo Bonito Monte Cristo. We asked for a different room or a credit and was told they only had one other room open, on the 3rd day of our trip that was no better. I reached out over a month before we arrived to see if we could get the same villa we had in the past, there was no response to that. I have sent so many friends/family to this place in the past Would like this email to be escalated to someone who cares. Cheryl Sommer

We enjoyed our stay all of the staff members were really nice and helpful

We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the Villa! There is nothing to dislike at this resort, but the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour. Over all it’s a 10/10, book and enjoy, we sure did!

We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the villa! There is nothing to dislike at this resort, I would say the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour. Overall, it’s a 10/10 book and enjoy, we sure did!

I found out the hard way that if you book through hotels.com you get the older places not the newer places. So we were up in the older section where a lot of the stuff is broken or not in such great condition. The whirlpool tub in the one bathroom did not work at all that's happened in the other room didn't work it's definitely not the same as the place I reviewed when I was there but maybe want to go and stay in that room and spend all that money.

The veiw was not great, lots of construction going on right by us

The service was horrible!!!! No customer service what’s so ever at the Monte Cristo!!!!! Horrible!! Rude and dismissive!! They lie about restaurant closing times and pretty much everything else!! Have been to this resort 3 times before and it was really disappointing the way the service has declined!! Probably will not return again. Many options in Cabo!!

This resort is next level. I don't know why anyone would stay anywhere else in Cabo, honestly.

I recently had the pleasure of staying at the Montecristo Villas at Pueblo Bonito, and I can confidently say it was one of the most luxurious and memorable experiences I’ve ever had. From the moment we arrived, we were treated like royalty. The check-in process was smooth and efficient, with friendly staff who made us feel right at home. Our villa was absolutely stunning. It featured spacious, elegantly decorated rooms with all the modern amenities you could ask for. The private infinity pool was a highlight, offering breathtaking views of the Pacific Ocean that made every sunrise and sunset a magical experience. The outdoor terrace with a hot tub and barbecue area was perfect for relaxing evenings. The resort itself has everything you could possibly need. We enjoyed delicious meals at the on-site restaurants, which offered a wide variety of cuisine, all of which was top-notch. The concierge service was incredibly helpful, arranging activities and excursions that made our stay even more special. Whether we wanted to explore the local culture, indulge in some shopping, or just relax on the pristine beaches, everything was easily accessible. One of the standout aspects of our stay was the impeccable service. Every staff member we encountered went above and beyond to ensure our comfort and satisfaction. From the housekeeping team who kept our villa spotless to the attentive poolside servers, the level of hospitality was truly exceptional. Montecristo Villas at Pueblo Bonito