Pueblo Bonito Montecristo Luxury Villas - All Inclusive

When we checked in we were told that our villa that was for “up to 10 all inclusive ” wasn’t actually up to 10. We paid another 3k+ dollars because all inclusive wasn’t included in that. Management was no help and the girl that was helping us who said she was the reception manager was extremely rude. She was trying to give us analogies on why we were in the wrong but they didn’t make sense. When we got to our villa it had ants and little tiny bugs everywhere. The ice maker didn’t make ice and so we had to request it. The cleaners that came daily were great and so was Alex who we went through for anything we needed. We rented a golf cart for the week and I don’t think it’s worth it. They tell you that you’re able to take it anywhere in the resort but you can’t. The food has gone down hill since we were there two years ago. The best thing we found was brunch at the golf course. Dinner there for an up charge was also an option and was worth it! Service by the pools was pretty good as well. Due to the up charge, front desk girl who was so rude, bugs, and the food quality I wouldn’t go back.

Too many flies. Everywhere that we went to eat there were flies. Even when we sat inside to eat, there were flies.

Property is clean and beautiful! The staff are great! Karen Diaz made sure we were taken care of the whole time. She was very quick to respond to our needs. Shuttle services and drivers were timely and very polite. Room service was also punctual! Our whole experience was great from start to finish! Will definitely recommend and visit again!

Very nice place

The property is old and not well maintain, we had a rauch in teh bedroom flying around, the water they use to water the landscaping is not clean and smells like sewage. The villa was in really bad conditions, the BBQ was extremely dirty, the pool had thousands of tiles missing. The service at the front desk is very unfriendly and they just don't smile at all. The restaurants Are extremely busy, you have to make lines of 45 minutes to get food that takes other 30 minutes to be served and with bad attitude. Overall is a 6 for me. I will never be back there!

The private pools and hot tubs were amazing. The view is phenomenal. Need more options for food on the room service menu.

During our recent stay we were captivated by the beauty and well-maintained appearance of the property. However, our overall experience was marred by several shortcomings, particularly in terms of amenities and service. One of the major drawbacks of the hotel is the challenging contour of the land it is built upon. Getting between different areas within the property proved to be quite difficult, and we were forced to rely heavily on the shuttle service provided. Sadly, this inconvenience was amplified when we discovered that our villa was nearly a mile away from the main market building, making it an arduous walk, especially for our elderly parents who were unable to make the journey. Furthermore, the free shuttle ride to the sister properties was consistently full, severely limiting our options for exploring the surroundings without incurring additional expenses. Considering the price we paid for our stay, we expected better availability and reliability for such services. The pools on the property were disappointingly small, and to make matters worse, they were kept at a chilly temperature. This prevented children and even adults from enjoying a refreshing swim. Additionally, the beach adjacent to the hotel was not suitable for swimming, denying us the opportunity to indulge in a beachside experience altogether. The quality of the food at the hotel's restaurants was mediocre standard.