Hotel Indigo San Diego - Gaslamp Quarter by IHG

Don't stay here - they will charge you after you check out and then not return calls to straighten out. Awful customer service!!!

📍Great location! You can see Petco Park from the rooftop or your room if you’re lucky. ☕️ Breakfast food is good 😬 I think they’re short staffed. When we arrived there were only 2 housekeepers so we were only able to check in at 7pm. Then throughout our stay it was a gamble as to whether or not our room would be cleaned. We would be out the whole day and still come back to an unmade room. Once we specifically requested for it to be cleaned but it wasn’t. Still, the people themselves are nice. Shoutout to Gabriel! You were a great help! 👨🏻‍💻WiFi works sometimes. It would often disconnect for me though 🐕 pet friendly! So cute

Our stay was extremely disappointing. On our first night, the bedroom started leaking, with water coming from the closet area, causing major disruption and stress. We were then moved to a clearly downgraded room on a lower floor facing the parking lot, which ruined the experience and caused us to lose part of our evening plans. Management promised a one-night refund, but it was never processed. I made multiple attempts to contact the manager, Elena, and she never returned my messages nor answered any of my calls. Between the leak, the downgrade, the broken refund promise, and the complete lack of communication, this hotel showed zero accountability. I would not recommend staying here. There are far better options that actually care about their guests

The only thing this hotel has going on is location. Lots of problems with my stay including miscommunication with front desk on late check out. Do they communicate with eachother? They also charged me $65 after I checked out for valet which was an error since i didn’t have a car. Housekeeping did not replenish any supplies including toilet paper. Even when i texted them and requested x,y and z, still nothing. Bordering on two stars.

What a location, Gaslamp, Petco and walk along bay to the Midway and the Fish Market. The valletta were awesome especially Brandon, the front desk Gabriel was so accommodating! The room 1216 looks unto Petco Park and king bed was firm and sheets to die for. If you like a tub the suite is worth it. The fire pit on the 9th floor has excellent drink and a small but good menu. So if you want to stay in San Diego and do want to relax stay here!

Estava ok

Unpleasant experience

During my recent stay, I had an unpleasant experience that I believe deserves attention. On the morning of my checkout, at 7:00 a.m. on a Saturday, I received a call from the front desk informing me that my credit card had been declined and that I needed to come down immediately. The tone of the call implied that I was avoiding payment, which was both unnecessary and offensive. It made no sense, since hotel payments are normally settled at checkout and my card had only been provided for the initial deposit, not for full charges. Later, during checkout, another credit card was processed without any issue. When I questioned the employee about the early call, I was told this was “procedure,” which does not justify waking a guest so early and treating them as if they were unwilling to pay. This approach was both arrogant and inconsiderate. Guests should never feel accused or pressured in such a way, especially when no authorization for full payment had been given in advance. This incident left me with a very negative impression of the hotel’s customer service.