Fairmont Pacific Rim

The Fairmont Pacific Rim delivered the kind of stay that makes you reconsider what "world class" actually means. From the moment we pulled up to the valet through every interaction with room service and housekeeping, the team made us feel like royalty — attentive without ever being intrusive, polished without feeling rehearsed. The room itself was a highlight. Soaking in the tub with the ocean and the North Shore mountains framed in front of us is an image I'll be holding onto for a long time. It's the kind of view the city is famous for, delivered from the comfort of your own suite. The hotel dining matched the rest of the experience. Even something as simple as a salmon roll was memorable — a small detail done with real care, which honestly says everything about the standard of this hotel. A stellar stay from start to finish. We'll absolutely be back.

Location

The staff were not as friendly

This property is conveniently located across the street from the cruise Port terminal. Easy access if you’re boarding a cruise as we were to Alaska on the Disney wonder.

Super mooi!

Alles was perfect

Extremely disappointing experience at this hotel, especially considering the Fairmont brand reputation. I stayed in Room 2219 on April 30, and this turned out to be the worst Fairmont experience I’ve ever had despite having stayed at multiple Fairmont properties over the years for travel and anniversary celebrations. First, the air conditioning in our room was broken. We spent hours waiting for maintenance, and the issue wasn’t resolved until after 4 PM, causing us to completely miss the lounge dining service that we paid for and planned our day around. Things became even worse afterward. While leaving the hotel for a walk, I twisted my ankle because of the uneven wooden boards at the hotel entrance. The injury ruined the rest of our trip plans. We had planned to spend the evening exploring Gastown and Yaletown, rent bicycles to ride around Downtown Vancouver the next morning, and continue shopping the following day. Instead, all of our plans had to be cancelled because I could barely walk. The only positive part of this experience was Sercan, who was very helpful and acted quickly after the incident. I truly appreciate his professionalism and assistance. What disappoints me most is that after such a serious incident, I have still received absolutely no follow-up, apology, or response from the hotel management. For a luxury hotel brand, this level of customer care and safety negligence is unacceptable. Very disappointed.

propreté

rien

This is the second time that my wife, our toddler, and I spent multiple nights in the Signature Harbour View Suite. The room is ideal for us, with its spacious bedroom, walk-in closet, and fully equipped bathroom, all of which can be sealed off with sound proofing doors from a comfortable living room, dining table, and pull out bed. Ideal for putting a toddler to bed and dinning in, stress free. The special features such as the record player and art made the staying-in an enjoyable choice when we wanted family time. Breakfast in the hotel at the restaurant, Botanist, was a favourite part of the day, with delicious food, a bright setting, and staff who genuinely appreciated having our toddler there (and always remembered her name). The pool was another perfect place to take our daughter, where the layout made it easy to watch her yet enjoy adult time with cocktails that were on point. The location near the broad walkways around the convention centre and into Stanley Park made for a safe and convenient destination each day. Finally, the lobby lounge was well appointed to meet up with colleagues in Vancouver for lunches. Altogether the staff made the stay very welcoming for our family.

Brilliant nothing no trouble.

Nothing