Hyatt Place Reno/Tahoe Airport

The charges for parking. The shower heads (painful) our bathroom door stuck & was difficult to open/ close! Will not be staying here again! :(

The manager on duty offered to only charge me the cleaning fee and reimburse me the majority of my payment since I had only stayed in my room for a few hours due to a family member being in the hospital. They did not honor their word. I called 3 times to check on the status of the reimbursement until the full amount was officially deducted from my card.

The location was great for what we needed for 1 night

The room smelled. The staff wasn’t very friendly and not helpful. Our luggage had gotten wet and some of our clothing was wet when asked if there was a laundry facility in the building, we were told yes, but the machines required quarters and the hotel staff couldn’t provide any to us so we had to go find a laundromat to use in downtown Reno.

The size of our room was excellent since I was with my 2 adult kids, we each had our own bed.

Old run down damage to the doors and bathroom, no restaurant on site.

Great location close to airport. Hotel needs repairs and upgrades and should focus more attention to cleaning. Breakfast options were very limited.