The Opus Westchester, Autograph Collection

Beautiful hotel. Great location.

The Opus Westchester is in a fantastic White Plains location—walkable to restaurants, shops, and everything you might want during your stay. The property itself is beautiful, with spacious rooms, comfortable beds, and a rooftop pool that even has a lifeguard on duty, which is a nice touch. That said, the service and management leave much to be desired. I ordered “amenities” through their website (wine, truffles, and fruit) to enjoy during our stay. Unfortunately, they only arrived on the very last night, and the presentation was disappointing: a small tray with a whole orange, two apples, and just four macarons—$35 for the macarons alone felt excessive. Breakfast was tasty but painfully slow, and paying $20 for a pot of average coffee was hard to justify. The hotel clearly suffers from being understaffed, and it shows in nearly every guest interaction. The valet system was the most frustrating part. While the valet staff themselves were kind and tried their best, the electronic system simply didn’t work. On multiple occasions, our requests for the car didn’t go through. Even when we stopped by the window in person, we still waited 15+ minutes only to discover the request hadn’t registered. This hotel could be great, and it has all the makings of a luxury stay. But it really comes down to management investing in staffing and fixing broken systems. Until then, guests are paying five-star prices for a three-star experience.

The king suite has a lovely touch and it was comfortable

Although I stayed for 1 night, I wish my stay was a little longer. This hotel exceeds my expectations. I had a wonderful time and stay. The spa was so beautiful and amazing. I would definitely recommend this hotel.

For the Manhattan price, this is a thoroughly disappointing place to stay - from the bellman who made no effort to help me (single, petite, woman) with three heavy bags and instead just followed me into the front desk to check-in as I dragged the bags, to the valets who can't be bothered to leave their air-conditioned vestibule and just pass things through the window, to the SCHEDULED hammering, drilling and other construction noise happening in the room right above me each morning from 8 AM on that I was NOT INFORMED about in advance, the the Front Desk person who could have cared less when I called to ask if I could be moved/credited or something, anything to accommodate for my misery, to the GM who never called me back RE this situation, to the messaging feature on the Marriott Bonvoy app in which I messaged about the unacceptable level of noise SIX TIMES with no response - this place may have been a Ritz-Carlton with that legendary Ritz-Carlton service but today it is NOT. I am happy to pay a premium for a hotel with great service, but this is NOT IT.

This is advertised as a 5 star property. In my opinion, it is a nice 4 star but it’s the little things that Opus is missing to get it to 5 star. First—soaps and lotions were *not* Le Labo, they were a watered down Marriott version. The pictures need to b updated on the website. I would suggest robes and slippers on hand. (It was my understanding you had to request a robe from housekeeping). Towels were not soft, they were rough and we had to request more—only 3 provided, 2 hand towels, 2 washcloths, no makeup remover. 1 vanity kit, 1 shower cap and the smallest bottle of lotion that’s made for 1 use. Suggest turndown service. Better hairdryers, not cheap ones that don’t work. You have to request water and ice from housekeeping. The locations is nice! The people were kind. Housekeeping was on point. But to reiterate—this is not a 5 star property.

The swimming pool and gym were a great addition.

The shower was difficult to get the temperature correct.

Booked 2 rooms for 1 night to attend a wedding at the hotel, spent over $1000. One room was ready on time. Did not receive keys for the second room until 11:30 PM! Front desk staff were completely unhelpful. 4 of us had to get ready in one room. Zero compensation offered. We were told that they couldn’t so anything for us because we booked through a third party. Do yourself a favor and stay elsewhere!