The Opus Westchester, Autograph Collection

Door handle in room FELL OFF!!!!

The staff in the front desk charge me twice in my credit card , and also the charge a supposedly a 40 USD FEE , but they charge me 540 USD. I have to call them and fix the problem, but if you don’t call they just keep the money.

The hotel is very nice It's our second stay there. We were greeted warmly upon check in, although we were hoping for an upgrade to a suite (Titanium Elite members/Lifetime Platinum). Even though the website showed there were lots of suites available, the receptionist stated that the website is incorrect and he can only upgrade us to a slightly larger room. So we were disappointed, but the room was still very nice. The next morning we ordered room service for breakfast. The woman who took our order, and the man who delivered it were very nice, but it was a bit of a mess. It took 90 minutes to receive the food (instead of the 40 minutes they mentioned), and then the order was wrong and delivered with no silverware. The guy who brought it was very apologetic, and came back twice (once with silverware and the missing side dish) and then again with egg whites instead of regular eggs. We never were given a bill to sign, but then were discovered the next day when we looked at the bill that we were charged way over the actual price. We called the hotel (as we had already checked out) and left a message. Nobody returned the call, but they did remove the whole charge, so that was very appreciated. So overall, we did have a nice time. It's well situated and simple to get Ubers. We will return when in the area as we're loyal Marriott customers and it's a beautiful hotel.

Great experience, will highly recommend.

nothing

Comfort, location

Price for one night stay, didn't use amenities

Great

The hotel fee is higher than other hotels. There is also a high nightly parking fee. I made a reservation including breakfast, but I still paid for breakfast.

It was lovely

Very spacious and comfortable room with a nice view of downtown White Plains. I could’ve stayed in bed all day, so comfortable. Location is easy to access via a short walk from Metro North (we came from Brooklyn) and the downtown area is full of shops and restaurants that are all walkable. The in-room dining was delicious and delivered by friendly, caring staff. We also dined at Red Horse and it was so good we had another meal there the next day.