Sensei Lanai, A Four Seasons Resort

I loved our stay at Koele! The service and staff are simly insurpassabe. We were very disappointed with the restaaunts ane the poor quality of food and service. Expect to pay doible the price and get half the qquality!

Missed out on Lanai last year (after our Maui wedding), but made sure we made it there this year. Did our research as early as Feb and booked in April. Opted for The Lodge because Conde Nast ranks them very well and we were not disappointed. The service was truly above and beyond, their staff were very wonderful. They made us feel very welcome for the two days we were there. I would definitely recommend my Lanai, The Lodge at Koele experience.

We spent 4 days at the Lodge, a tranquil retreat on peaceful Lanai. Really enjoyed the beautiful surroundings, game room and pool.

We loved the lodge. Some areas of the facility are showing some wear and tear, but overall the place and atmosphere is great. The room was very nice. The staff was tremendous.

Best resort in which I have ever stayed. The location in Lana'i was virtually perfect. Coupled with its sister resort at Manele Bay, there was nothing but great service, amenities, location and ambiance.

Pros The lodge is great, very unique location. Restaurant inside hotel is amazing. Good service and good food. Try the Caesar salad. Nice onsite gym. Great moutian hike that's starts from the back of the resort. I would rate it a 4/10 for difficulty. Nice executive putting course. Cons The golf course is closed at the lodge. Rained two out of the three days we were there in May, but it did not last very long. The two resorts do not work together! We took the shuttle down to the resort at the bay and we felt like outcast because we staying at the lodge! They kicked us and several others out of the pool area because we weren't staying at the bay. We are all paying the same amount of money to the same company, it shouldn't matter which location.

The Lodge is up country - not ocean side. It is more likely to be cloudy or rain a little there. The golf course was being resided during our stay but there were good hikes and jogging nearby. They have a nice recreation room with two big screen TVs . The food in the restaurant was excellent. Nice outdoor pool and exercise room. It was a cool day and the jacuzzi wasn't warm enough when we got in but they had someone heat it and it was nice later that day. While at the pool, they bring out free snacks every half hour. When we checked in, they took the names and ages of our children and there were little plush toy horses and cowboy hemmed shampoo, conditioner etc for them in the room.

Luxury: Stunning grounds. Wonderful food/beverages special shout out to the bar staff they were amazing and the afternoon cocktails/smoothies were spectacular. Reasonable gym boosted by helpful staff on hand with complimentary snacks and fruit water right next to the pool/spa/gym. Great housekeeping service, fresh quality linen and toiletries. The option to utilise the beach/amenities at the sister resort at Manele Bay was brilliant. The marine park a small walk away from Manele Bay was well worth the effort. Agony/room for improvement: Blank and unresponsive front desk staff (complaints were seemingly ignored and certainly not followed up at all) aside from the Duty manager. The shuttle with all given dues that it was in transition: this was a relatively expensive surcharge and an overall disappointment. This service is contracted out so service times were not strictly kept and twice we had to walk back from the town centre as the shuttle simply passed us and others by. The air conditioning in our first room was terribly weak. Not at all hotel related but hiring a car and filling it was petrol/gas was roughly twice the price of other islands. The local town's food/culture/entertainment is very basic and old fashioned. On the other hand the resort owned restaurants are classy and expensive. If you visit the island spare a night to eat at the restaurant in Hotel Lanai you will not regret it, we had planned to go once but we were compelled to visit again.

Othre than the fact that Hotels.com would not honor the Free Breakfast offer which was a part of the reservation, the Hotel experience was great

We stayed the week of Christmas. The lodge was beautiful! They had live entertainment every day, including children from the local school singing Christmas carols and seniors from the senior center singing Christmas carols another night. They had two wood burning fireplaces going at night when it was chilly outside. They also gave stockings to hang by the fireplace Christmas eve and filled them with treats for Christmas morning. It was a very warm and homey feeling!