Best Western Plus Chena River Lodge

We were here a week. The complimentary breakfast had a great variety of options. They accommodated us very well. The place was clean. The beds were comfortable. The coffee machine was in service 24/7. It makes cappuccinos, lattes, etc. We would use this motel again.

The rooms are quiet at this hotel with how they have the rooms set up.

Room under bed and behind dressers increadibly dirty. Bottles and cigarette wrappers and rotten berries under the bed and behind dressers and nightstands.

everything was very good. glad to have car plug-ins. Front desk people nice and helpful. (also hotel is across street from big shopping and next door to the best coffee stand!) Would have been nice if hotel had airport shuttle, and didn't charge for early check-in, but we had a great stay.

Nice place and very friendly staff.

Staff was excellent, friendly, always helpful. Breakfast was wonderful every day. The location was great for its proximity to the airport and other means of transportation. The hotel is due for a 'face lift' though it was perfectly good for our stay, save the notes below. I would be fine to stay again without a second thought. Consider before you book: no airport shuttle services. If you are willing and able to haul yourself and your bags up to the 2nd or 3rd floor .... you're great. However, if that isn't you; do one of 2 things. Either make certain you have a ground floor room OR book elsewhere. The elevator stopped working several times during our 5 day stay. It was an issue that canceled our Aurora viewing plans for that evening. Upon arriving, we found that our bathroom had not been fully cleaned. We took care of it and the rest of the stay in that regard was great. Our TV wasn't working for the first 2.5 days. Eventually either it was cured or replaced. Either way we enjoyed TV while we were at the room the rest of the time.

Well maintained facility however Cleaning staff should pay more attention to details room needs a good dusting microwave obviously not cleaned wall had stains shower stall had hair from the previous occupants could do with some good cleaning

The front desk staff was extremely nice and very helpful. I don’t think there is any sound insulation in the walls or ceiling. It sounded like a basketball team was running around over us every night! The hotel was clean, especially our room, but the lobby floor had so much trash on it.

Internet was was not good, could not log in on my lap top computer